Tasneem Seedat

Direct Marketing - Cartrack SA

(2024-06 - 2026-05)

Supported the automation of direct marketing processes to improve efficiency.
Assisted in evaluating the effectiveness of direct marketing channels for better resource allocation.
Helped establish a personal client database to enhance direct marketing efforts leading to increased repeat business and referrals.
Collaborated with vendors and suppliers to secure cost-effective direct marketing collateral.
Worked closely with the sales team to align direct marketing initiatives with sales objectives and targets.

Debt Recovery - Bezuidenhout Van Zyl

(2022-06 - 2024-05)

Supported comprehensive debt recovery processes to reduce outstanding debts and improve cash flow for organisation.
Assisted in credit control processes to enhance debt recovery rates and minimise financial risk to company.
Engaged in training sessions to develop skills in negotiation, legal aspects of debt recovery, and customer service.
Liaised with other departments to ensure a coordinated approach to managing debtor accounts and resolving issues.
Conducted thorough assessments of debtors' financial situations to develop tailored recovery strategies.
Analysed overdue accounts, developing strategies to reduce debtor days effectively.
Established good relationships with customers by providing advice and support on managing their debts effectively.
Traced, located and contacted debtors tied to collection accounts.
Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.

Administration - SA Market Network

(2021-11 - 2022-05)

Supervised court personnel, ensuring efficient court administration and support services.
Implemented environmental initiatives within the administration, reducing paper usage and promoting recycling efforts.
Kept daily administration up-to-date for reliable reference of servicing works performed.

Debt Collections - BVZ Attorneys

(2021-03 - 2021-11)

Documented value of debt collections and updated customer balances to reflect clearance or new totals.
Utilised legal action as a last resort to recover outstanding debts, liaising with solicitors to manage the process.

Sales - One-stop insurance brokers

(2020-04 - 2021-01)

Managed sales pipeline efficiently, ensuring accurate forecasting and meeting of sales targets.
Built exceptional customer satisfaction by delivering friendly service.
Achieved company targets by implementing successful sales strategies.
Consistently achieved or surpassed sales targets.
Resolved customer issues and complaints with quick-thinking problem-solving.
Developed engaging sales pitches to promote products and services of company.
Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
Cold called customers to build lead database.
Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently.
Increased profits by negotiating favourable terms and pricing.
Maintained accurate records of all sales transactions, ensuring compliance with company policies.

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