Thabang Machona

The key strengths that I possess for success in this position include but are not limited to strong communication skills, striving for continued excellence, good communication skills and eagerness to learn new things. I have an eagerness to learn and gain experience in this field as I am available immediately, willing to work shifts, weekends and public holidays. I have experience in the following fields, Non-Profit Organizations, Non-Profit Companies, Tourism sector leaders, FMCG and Insurance.

My eighteen-year work history spans from data capturing, analysis and collection to IT communications, buying and community outreach and healthcare services.

Debt Portfolio & Recovery Specialist at Dredin Consulting (2026-05 – Present)

• Portfolio Management & KPI Adherence: Strategically manage the Data Lifecycle and collection pipelines for two high-stakes client portfolios: South African Revenue Service (SARS) and Lovedale TVET College.
• Volume & Velocity Execution: Consistently exceed operational metrics by executing a minimum of 100+ outbound/inbound contact engagements per day via the Buzzbox dialer environment, maintaining optimal queue velocity.
• Financial Mitigation: Meticulously evaluate debtor profiles in Swordfish to formulate lawful, structured payment arrangements, directly driving targets to secure a monthly portfolio collection quota of R650,000.
• Data Integrity: Spearhead the consolidation, digital profiling, and secure document upload architecture of thousands of historical legal files, ensuring zero compliance drift under national data protection mandates.

Master Data Assistant/ Category Assistant – Colour Cosmetics at Clicks Group (2021-11 – 2023-12)

• Administratively manage and support all aspects of the Merchandise critical paths, e.g., accurate new lines listing, product development process, tracking promotions and sign-off with the buyer
• Ensure accurate capturing of master data into the merchandise and Hybris system
• Validate that data received is accurately completed and compliant with business rules
• Maintain master data in the merchandise systems and resolve any problems

Administrative Officer at Unistel Medical Laboratories (2019-08 – 2021-05)

• Data monitoring and capturing on company systems, including Microsoft Office suite
• Filling and collating documents, client invoices and samples
• Administration and management of company vehicles

Monitoring and Evaluation Officer at TB/HIV Care (2018-08 – 2018-12)

• Assist and support the M&E Manager in the full implementation of Informal Settlements programme Strategy
• data analysis
• Quality Assurance strategy implementation and monitoring
• Monthly & quarterly reporting to stakeholders

Regional Data Monitor: DCS Programme-KZN & Kokstad Region at TB/HIV Care (2017-11 – 2018-08)

• Responsible for verifying and evaluating monthly and quarterly HIV/TB data for the management areas
• submitting quarterly activities to the regional data manager into fulfilling the funder's report

Data Capturer at TB/HIV Care (2015-10 – 2016-10)

• Capturing everyday data
• data analysis
• customer service
• admin control, filing and file allocation

Data Capturer at TB/HIV Care (2017-08 – 2018-07)

• Capturing everyday data
• data analysis
• customer service
• admin control, filing and file allocation

Data Capturer at Ubuntu Education Fund (2013-09 – 2015-09)

• Capturing everyday data
• Data analysis across all Fund programs
• Customer service, admin control, filing and file allocation
• Filling and collating documents and client invoices

Sales Agent-Risk Products at Mutual Financial Analysts (2012-05 – 2013-09)

• Creating customer relationships for sales of Old Mutual Group Schemes products
• Weekly customer relationship reports to Management Heads
• Maintained excellent employee relationships by cultivating supportive positive and helpful working environment
• Developed open professional relationships with team members to facilitate effective issue resolution

Financial Advisor at Old Mutual (2011-02 – 2012-03)

• Conduct financial analysis of new and existing client's financial needs, including fund benefits, investments, and risks.
• Adhere strictly to the FAIS Act and General Code of Conduct
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
• Maintained excellent employee relationships by cultivating supportive positive and helpful working environment
• Build strong relationships with clients, stakeholders, and leads pertaining to group schemes products
• Facilitate training for employers on-site, including presentations, and ensure clear communication of product information to members
• Developed open professional relationships with team members to facilitate effective issue resolution
• Assisted with team recruitment, interviewing and onboarding

Grade 12 – Linkside High School (2005)