Tebogo Madikwane
Experienced Customer Service Consultant and Debt Collections with over 10 years in the field
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About
Experienced Customer Service Consultant and Debt Collections with over 10 years in the field, adept in Microsoft Office and telecommunications. I'm committed to excellence and eager to join your team, enhancing performance and driving success. I am exited to apply my expertise to foster growth and achieve meaningful results together.
Willing to relocate: Anywhere
Experience
KYC Analyst - Genpact (CITI Bank) - Gauteng
(2025-03)
Inbound and Outbound agent. Collecting required or outstanding KYC information/documents over the phone, or via email.
Debt Collector - Discovery Bank - Johannesburg, Gauteng
(2024-01 - 2024-10)
- Handling Inbound and Outbound calls.
- Negotiating with clients to pay their overdue amount on their Credit Cards.
- Assisting clients with their Credit Card queries.
Customer Service Consultant - MSA Outsourcing Solutions (BPO) - Johannesburg, Gauteng
(2022-06 - 2023-12)
- Receiving and making international calls(US clients). Assist clients with quiries.
- Home care grant application process for elderly and disabled people.
- Responding to emails, smses and WhatsApp messages.
Credit Controller - CARTRACK (PTY) LTD - Randburg, Gauteng
(2020-11 - 2022-05)
- Assisting clients with their tracking devices.
- Making arrangements with clients on how to pay their arrears.
- Helping clients with activating their car track devices.
Legal Debt Collector - CSS Solutions - Rosebank, Gauteng
(2017-05 - 2019-12)
- Collecting on outstanding cheques and loans account for Standard bank clients.
- Collecting for SARS clients.
- Updating details on the system.
- Sending out client's statements and paid up letters.
Debt Collector - Capitec Bank - Gauteng
(2013-03 - 2015-10)
- Collecting arrears on the client's loans account
- Educating clients on the negative impacts that may be caused by non-payment at ITC
Debt Collector - JDG Financial Services - Randburg, Gauteng
(2012-02 - 2013-03)
- Tracing uncontactable debtors and updating new details on the system
- Calling Debtors regarding their outstanding balances on their accounts
- Attending to debtors quiries regarding their accounts
Debt Collector - Pienaar Sithole and Associates - Randburg, Gauteng
(2008-06 - 2012-02)
- Calling debtors regarding their outstanding balances on their accounts
- Convincing debtors to settle their accounts to avoid a negative credit profile
Education
Credit Management - Credit Management - Credit Professionals Institute (2025-08)
Diploma - Information and Communication Technology - Unisa (2014-06 - 2016-11)
High School (matric) - English - Forte High School (2002-01 - 2002-12)
