Melissa Muller
Billing and Collections Specialist with 10+ years Customer Service Experience
About
The position best suits me as the criteria's accommodates my current and employment history. Working in the call centre environment for more than 10 years and incurring experience with speech, communication and professional ethical skills whilst dealing with customers has allowed me to carry out this type of attitude in my personal life. My core function would be customer services and providing a professional yet memorable customer experience.
On a more personal note, I am business orientated, so I would treat and respect this company as if it were my own.
Experience
Billing and Collections - 1-GRID
(2018-01 - 2023-03)
- Assist clients with billing queries
- Ticket resolution or email queries
Sales - DIALECT
(2015-05 - 2017-06)
- Calling customers to offer promotions
- Outbound International calling
Telesales Clerk - Interstat
- Answering calls
- Customer service
- Despatch and invoice orders
Agent - Old Mutual
(2013-08 - 2013-11)
- Death claims
- Email Correspondence
Agent - Capita
(2012-10 - 2012-12)
- Customer Service
Customer service, back office clerk - Digicall
(2010-10 - 2012-03)
- Assist in solving queries
- Making sure client received delivery
- Time to time reception desk
Agent - BATSA
(2012-05)
- Helping out with the Stuyvesant Campaign
Agent - Teletech
(2010-02 - 2010-08)
- Customer service for T Mobile
