Tebogo Seabi

A dedicated and customer-focused Customer Service and Reception professional with over 20 years of experience providing exceptional client service, administrative support, and front-office operations across both public and private sector environments. Holds an NQF Level 5 qualification in Generic Management and a Customer Service certificate, reflecting a commitment to continuous professional development. Recognised for excellent communication and interpersonal skills, professionalism, attention to detail, and the ability to remain composed and deliver high-quality service in fast-paced, high-pressure environments.

A dependable team player with a strong work ethic, committed to building positive client relationships and contributing to organisational success through efficient and professional service delivery.

Receptionist & Customer Service Consultant at Nutun (2003-01 – Present)

Over the course of more than 20 years with Nutun, progressed through multiple roles demonstrating adaptability, strong performance, and a commitment to delivering exceptional customer service.

• Provide professional reception and front-office support by welcoming visitors and directing enquiries appropriately.
• Handle over 100 customer enquiries daily via the Zoiper5 VoIP telephone system while maintaining a professional and customer-focused approach.
• Assist customers with municipal account enquiries for Ekurhuleni Metropolitan Municipality and Emfuleni (Vaal) Local Municipality, ensuring accurate and efficient resolution of queries.
• Process customer requests, issue municipal account statements, and prepare paid-up letters for settled accounts.
• Liaise with internal departments to resolve customer enquiries and escalate complex matters where necessary.
• Maintain accurate customer records and update information using internal customer management systems.
• Respond to email enquiries and provide administrative support to ensure the smooth running of front-office operations.
• Consistently deliver high-quality customer service while working efficiently in a fast-paced contact centre environment.

Customer Service Consultant at Nutun (2003-01)

• Assisted customers with municipal account enquiries, billing queries, account handovers, and payment-related matters.
• Delivered professional customer service while resolving customer concerns efficiently and courteously.
• Explained municipal account balances, payment options, and account settlement processes to customers.
• Ensured compliance with company procedures and municipal service standards.
• Built positive customer relationships through effective communication and problem-solving.

Tracer & Debt Collector at Nutun (2003-01)

• Traced customers using internal systems and available databases to obtain accurate contact information.
• Contacted customers regarding outstanding municipal accounts and negotiated payment arrangements where applicable.
• Maintained accurate customer records and updated account information.
• Managed confidential customer information in accordance with company policies and procedures.
• Supported debt recovery processes while maintaining professionalism and excellent customer service.
• Worked towards achieving departmental recovery objectives while maintaining excellent client service.

Tracer & Debt Collector at Bavin Attorneys (2002-01 – 2003-12)

• Traced debtors and verified customer information using internal systems and external databases.
• Contacted customers regarding outstanding accounts while maintaining professionalism and confidentiality.
• Updated debtor records and maintained accurate documentation.
• Assisted with administrative duties supporting debt collection and legal recovery processes.

Training Manager at Premier Growth Group (2001-01 – 2002-12)

• Coordinated and facilitated employee training and development programmes.
• Assisted with the onboarding and induction of new staff members.
• Monitored trainee progress and provided ongoing coaching and support.
• Maintained accurate training records and prepared training documentation.
• Promoted a positive learning environment while ensuring organisational training objectives were achieved.

Matric Certificate – Franciscan Matric Project (2000-01 – 2000-12)