Teboho Ramaphiri

Client-focused administration professional with more than four years' experience managing confidential financial records, verifying client information, preparing correspondence, resolving queries, and maintaining accurate digital and physical files. Progressed from Administrative Assistant to Marketing Manager at Help-U-Debt, where he now supervises administrators and reviews data quality, reports, and client communication. Brings more than ten years of broader customer-facing, administrative, logistics, and team-support experience, with a consistent record of professionalism, accountability, and service.

Marketing Manager at Help-U-Debt (2025-04 – Present)

• Lead and support a team of debt-counselling administrators, coordinating daily workloads and maintaining a responsive, client-focused service.
• Review client-progress, team-performance, and caseload reports and provide accurate management updates.
• Resolve complex client queries and guide staff on clear, professional communication with clients and creditors.
• Maintain quality control over document preparation, data accuracy, and confidential client communication.
• Train and mentor new staff and promote accountability, professionalism, and consistent administrative standards.

Administrative Assistant and Driver at Help-U-Debt (2021-02 – 2025-04)

• Maintained accurate digital and physical filing systems for confidential client and creditor records.
• Captured and updated client and creditor information on specialised debt-counselling software.
• Collected and verified clients' financial and creditor information before the debt-review process began.
• Responded to client enquiries, explained processes, addressed concerns, and followed up to support continued participation.
• Prepared letters of intent, payment agreements, creditor notices, and related correspondence, ensuring timely distribution.
• Handled sensitive legal, financial, and regulatory documents securely; obtained signatures, receipts, and proof of submission.
• Maintained delivery logs recording dates, times, recipients, and outcomes for accountability.
• Supported client outreach and presentations across South Africa and assisted with event and promotional logistics.

Delivery Driver at Iceburg Trading 728 (2018-01 – 2020-03)

• Planned efficient delivery routes and managed schedules to complete deliveries on time.
• Verified items, handled goods carefully, obtained customer signatures and receipts, and maintained complete delivery records.
• Communicated professionally with customers regarding delivery times, delays, and queries.
• Completed delivery logs, invoices, and status updates accurately and submitted documentation for processing.
• Performed vehicle safety checks and complied with traffic laws and company procedures.

Warehouse Assistant at Pick n Pay Hypermarket (2002-06 – 2004-11)

• Received, stored, organised, picked, and prepared stock while maintaining accurate inventory records.
• Conducted stock checks, followed safety procedures, and worked with colleagues to meet service and delivery deadlines.

Secretary at Free State Youth Partnership Against Poverty (2001-09 – 2002-05)

• Provided administrative support to the board and executive team, including meeting schedules, agendas, minutes, correspondence, and reports.
• Maintained accurate organisational records and served as a point of contact for internal and external stakeholders.
• Supported events, workshops, outreach logistics, and the implementation of organisational procedures.

Grade 12 – Lukhulong High School

Alumni – Young African Leadership Initiative