Terrence Marobane

IT Support Engineer at SACO SHIPPING (Present)

Plan, design, develop, test, and maintain network, security and operational system infrastructure.
Creating new profile on AD for new user.
Resting password and adding on groups.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Maintain high standards of infrastructure quality by establishing good practices and habits.
Analyse and resolve technical and application problems.
Assess opportunities for application, network, and process improvement.
Research and evaluate a variety of software and infrastructure products.
Keep the Infrastructure Team Lead and business stakeholders informed of task accomplishments, issues, and status.
Provide status reporting of team activities against the project funnel and ticket platform.
Design and execute release plans and the relevant stakeholder communication.
Making sure all IT equipment is working perfect.

IT Technician at PHAKAMA RESEARCH AND DEVELOPMENT (2021-10 – 2022-09)

IT Intern Helpdesk Support at BCX (2018-11 – 2019-11)

Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
Giving regular maintenance to existing hardware and computer systems.
Providing assistance to company staff or clients with technology-related issues: Understanding the issue and its cause, then solving the problem.
Troubleshooting systems and applications. Running diagnostics on malfunctioning hardware or software.
Connecting computer on Lan cable and organise structure.
Replacing damaged or malfunctioning parts on hardware when necessary.
Writing reports on the status of all hardware and software in the company.
Implementing and assisting on the roll out of new applications or operating systems and hardware.
running tests before implementing them in all systems.
Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.
Repair or replace parts on laptop.

IT Intern at BURGERSFORT LIBRARY (2017-11 – 2018-10)

Checking the status of all systems and hardware.
Responding to help requests from staff members or clients.
Installing and configuring new systems and hardware.
Running reports on systems and hardware status.
Replacing malfunctioning or damaged hardware.
Troubleshooting software.
Testing, assessing, and learning about updates and new technology.
Setting up workstations with computers.
And necessary peripheral devices.
To ensure the functionality of computer hardware such as HDD, mouse, keyboards and motherboard.
Installing and configuring appropriate software and functions according to specifications.

IT Learner at RICOH (2016-03 – 2017-10)

Attending calls remotely and telephonically.
Handling queries from agents when they have problems with their working system.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Write training manuals.
Train computer user.
Making sure that all the consultants are effectively connected to all the company programs such as biometrics, printers and emails.
Communicating with IT consultants if there's any updates on the system.
Assisting with reporting agent's problems using their IP numbers

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