Tersia Ponsamy
HR Lead Operations and Coordination Admin
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About
Analytical and emotionally intelligent professional with a foundation in psychology and a sharp aptitude for organizational behavior, talent strategy, and employee engagement.
Experience
Operations & Administration Coordinator at Indian Ocean Admin Services (2019-09 – Present)
Manages operations administration, credit control, invoicing, HR administration, and IT support
- Operations Administration
- Credit Control & Debt Collection
- Invoicing & Accounts Receivable
- HR Administration & Employee Records Management
- Workman's Compensation (COID) Administration
- Data Management & Reporting
- IT Support (1st Line Support / Helpdesk)
- Process Coordination & Workflow Optimisation
- Compliance & Regulatory Adherence
- Problem Solving & Troubleshooting
- Time Management & Multitasking
- Microsoft Office Suite (Excel, Word, Outlook)
Credit Vetting Clerk at Ignition Group (2015-09 – 2019-09)
Handled data management, administration, and customer vetting
- Data management
- Admin
- Vetting of customers
General Worker at Parlock Healthcare Centre (2015-01 – 2015-09)
Provided reception, billing administration, and dispensary support
- Reception and billing admin
- Dispensary Assistant
- Assisted in minor surgical procedure
Education
BA HON (APP) in Psychology – University of South Africa (2025-01)
BAAPP in Psychology (Human Science and Social Services) – University of South Africa (2018-01 – 2024-05)
