Tertia Adams

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

I am a Legal assistance (Law) graduate and now looking forward to a new path. I have interest in Logistics which I want to further pursue my career in Logistics now as I am enjoying where I am at currently.

I am new in the transport logistics side however I am willing to learn and adapt in upskilling my knowledge to add value to the business.

Process orders, check invoices.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Responded to customer requests for products, services, and company information.
• Assisting the transport department in back door delays to Reduce Turnaround times and minimize redeliveries.
• Confirming high volume orders with Trade customers to eliminate back door rejections.
• Notifying store of on route delays when transport needs assistance.
• Working tool is SAP, R3, CRM and Microsoft office.

Handles all matters and documents in the Law.

• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• An all-rounder dealt with Immigration matters, Civil matters, Criminal matters, RAF lodgement, Estate late lodging, Master letters, Communicate with different courts and sheriffs.