Thabang Maloko

Results-driven Restaurant General Manager with 18+ years' experience in high-volume hospitality and retail. Proven track record leading teams of 15+ staff, controlling food & labour costs, and maintaining 90%+ compliance scores. Strong in staff development, customer retention, and turning around underperforming outlets.

Restaurant General Manager - Motswako Restaurant - Bloemfontein

(2023-07 - 2026-02)

• Directed full operations for busy venue, managing FOH and BOH teams to deliver consistent service standards.
• Maintained food cost and labour cost within budget through weekly stock takes, portion control, and efficient rostering.
• Drove customer satisfaction and repeat business in competitive Bloemfontein market.

Junior Manager - Nando's - Bloemfontein

(2022-05 - 2023-06)

• Supported daily operations in high-volume franchise, ensuring adherence to brand SOPs and service times.
• Assisted with shift management, cash-ups, and training new team members on Nando's standards.

Restaurant General Manager - Captain Dorego's - Bloemfontein

(2019-03 - 2022-11)

• Managed all aspects of QSR operations including sales growth, cost control, and local store marketing.
• Led team through COVID-19 trading restrictions while maintaining staff morale and compliance.

Restaurant General Manager - Simply Asia - Bloemfontein

(2017-09 - 2019-02)

• Oversaw launch and day-to-day management of new outlet, establishing supplier base and training founding team.

Restaurant General Manager - Captain Dorego's - Bloemfontein

(2010-03 - 2017-08)

• Promoted to GM and ran flagship store for 7 years, recognised for consistency and staff development.
• Trained multiple team members who progressed to supervisory and management roles.

Department Manager - Edcon Group – Edgars Kathu Village Mall - Kathu Village Mall

(2008-12 - 2010-02)

• Managed Ladies' and Mens' casual and formal wear departments, responsible for sales targets, merchandising, and stock loss.
• Led team of sales associates to achieve KPIs on customer service and store presentation.

Specialist Retail Associate - Edcon Group – Edgars Loch Logan - Loch Logan

(2007-02 - 2008-11)

• Delivered expert product knowledge and customer service in fast-paced retail environment.
• Promoted to Department Manager.

Grade 12 Matric Certificate - Kagisho Comprehensive Secondary School (2003 - 2003)