Thabang Maloko

Restaurant General Manager - Motswako Restaurant - Bloemfontein

(2023-07 - 2026-02)

Directed full operations for busy venue, managing FOH and BOH teams to deliver consistent service standards.
Maintained food cost and labour cost within budget through weekly stock takes, portion control, and efficient rostering.
Drove customer satisfaction and repeat business in competitive Bloemfontein market.

Junior Manager - Nando's - Bloemfontein

(2022-05 - 2023-06)

Supported daily operations in high-volume franchise, ensuring adherence to brand SOPs and service times.
Assisted with shift management, cash-ups, and training new team members on Nando's standards.

Restaurant General Manager - Captain Dorego's - Bloemfontein

(2019-03 - 2022-11)

Managed all aspects of QSR operations including sales growth, cost control, and local store marketing.
Led team through COVID-19 trading restrictions while maintaining staff morale and compliance.

Restaurant General Manager - Simply Asia - Bloemfontein

(2017-09 - 2019-02)

Oversaw launch and day-to-day management of new outlet, establishing supplier base and training founding team.

Restaurant General Manager - Captain Dorego's - Bloemfontein

(2010-03 - 2017-08)

Promoted to GM and ran flagship store for 7 years, recognised for consistency and staff development.
Trained multiple team members who progressed to supervisory and management roles.

Department Manager - Edcon Group – Edgars Kathu Village Mall - Kathu Village Mall

(2008-12 - 2010-02)

Managed Ladies' and Mens' casual and formal wear departments, responsible for sales targets, merchandising, and stock loss.
Led team of sales associates to achieve KPIs on customer service and store presentation.

Specialist Retail Associate - Edcon Group – Edgars Loch Logan - Loch Logan

(2007-02 - 2008-11)

Delivered expert product knowledge and customer service in fast-paced retail environment.
Promoted to Department Manager.

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