Thabiso Mokobi
Motivated and customer-focused individual seeking a customer service and sales position
Hire this person
Send a job offer directly to this candidate
About
Motivated and customer-focused individual seeking a customer service and sales position where I can use my communication, interpersonal, and problem-solving skills to deliver excellent customer service, build strong customer relationships, and contribute to achieving sales targets. Committed to providing a positive customer experience while supporting the company's growth and success.
Experience
Customer Service Consultant at Worldwide Administration services (Admyntec) (2024-03 – 2026-06)
- Assisted customers with product and service queries via phone and email.
- Processed and submitted mobile phone insurance claims accurately and efficiently for MTN.
- Handled customer complaints professionally, ensuring timely resolution and high customer satisfaction.
- Captured, organized, and managed data using spreadsheets (Microsoft Excel).
- Worked collaboratively with team members to deliver excellent customer service and achieve performance targets.
Installer at Tally solutions (2020-08 – 2020-12)
- Installed fire alarm systems, including break glass units, fire detectors, and cabling, during the construction of the COVID-19 hospital at Lilian Ngoyi Hospital.
Telesales at I-Talk financial services (2021-01 – 2022-06)
- Sold Sanlam Indie funeral cover and investment products, advised customers on suitable options, and processed policy applications.
Telesales at Clientele limited company (2022-06 – 2024-02)
- Sold funeral, legal, and hospital cover policies while assisting customers with product information and completing policy applications.
Education
National Senior Certificate – Southview Secondary (2017)
