Thandeka Mzobe

FAIS-compliant Insurance Professional with RE5, NQF Level 5 Higher Certificate in Insurance, and Class of Business qualifications for Personal and Commercial Lines. Brought 4+ years of experience across short-term underwriting, policy administration, client retention, risk assessment, quotations, renewals, endorsements, refunds, and compliance. Sought remote insurance Virtual Assistant and Underwriting Support opportunities supporting US/UK agencies.

Personal Lines Underwriter at iMas Insurance Brokers (2025-10 – Present)

• Conducted risk assessments and underwrote policies in line with FAIS compliance and company underwriting guidelines.
• Processed policy amendments and endorsements and provided technical advice on cover, excesses, and exclusions.
• Drove policy retention, rebroking, and upselling by identifying client needs and recommending suitable products.
• Managed end-to-end refund processing, including reconciliations and account queries.
• Handled client queries via WhatsApp, email, and calls and liaised with vehicle finance departments.
• Followed up on unpaid premiums to reduce lapses.
• Reviewed existing policies and premiums for accuracy, competitiveness, and profitability.
• Prepared and issued border letters, renewal letters, and client correspondence.
• Generated quotations for new business and cross-sell opportunities.
• Escalated complex queries to relevant departments to ensure efficient client service.

Insurance Underwriting Administrator at Mountbatten Insurance Consultants (2021-11 – 2024-08)

• Underwrote a diverse portfolio of commercial, farming, and personal lines insurance risks, including engineering, liability, and employers liability.
• Conducted comprehensive risk assessments by analyzing applicant data and determined appropriate coverage options.
• Collaborated with insurance agents and brokers to review and negotiate policy terms, premiums, and conditions.

Insurance Administrator - Long Term and Short Term at Larkins Financial Services (2021-04 – 2021-09)

• Managed a portfolio of long-term and short-term insurance policies and ensured accurate administration.
• Implemented process improvements that increased efficiency and reduced errors in policy administration.
• Developed strong relationships with policyholders, agents, and stakeholders.
• Performed underwriting duties in collaboration with insurers.

Temporal Receptionist at Hay & Scott Attorneys (2015-03 – 2015-08)

• Implemented a new filing system for legal documents that resulted in a 50% reduction in document retrieval time.
• Maintained client and contact database.
• Prepared legal documents including contracts, briefs, and pleadings that resulted in a 30% reduction in preparation time.
• Assisted with typing of bills.

Loan Consultant at SMA Finance Head Office (2012-01 – 2014-02)

• Guided customers with loan applications and provided financial advice.
• Scrutinized customer financial information to determine loan eligibility.
• Developed loan agreements and ensured customers understood terms.
• Verified customer income, credit score, and financial information.
• Negotiated loan terms and maintained client records.
• Built client relationships to increase loyalty and referrals.

Receiving Clerk / Data Capturer at Natal Associated Agencies (2015-08 – 2016-03)

• Managed incoming and outgoing shipments with accurate recording and tracking of inventory.
• Partnered with cross-functional teams to resolve discrepancies and reduced delays.
• Conducted quality checks on received goods and reported damaged items.
• Provided administrative support including answering calls and preparing correspondence.
• Input large volumes of data into electronic databases with high accuracy.

Diploma in Safety Management – UNISA

Class of Business in Personal Lines – Octomate (2026-01)

Class of Business in Short-Term Insurance / Commercial Lines – Milpark Education (2024-05)

RE5 Regulatory Exam in Insurance Regulation – Moonstone (2024-03)

Higher Certificate in Insurance – UNISA (2020)

Certificate in Essentials of Human Resource Management – IQ Academy (2015)

Certificate in Essentials of Human Resource Management – IQ Academy (2013)

Matric – Vukuzakhe High School (2007)