Thandeka Ngcobo

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Call centre agent ( collections department) at MR PRICE GROUP (2026-02 – Present)

• A collections professional is responsible for recovering overdue payments and resolving outstanding debts owed to an organization. Their primary duties include identifying delinquent accounts, locating debtors, negotiating payment plans, and updating account records while maintaining compliance with legal regulations.
• Account Monitoring: Regularly review the company’s accounts receivable and debtor lists to identify overdue bills and delinquent accounts.
• Debtor Outreach: Locate and contact clients via phone, email, or mail to discuss payment status and understand the reason for non-payment.
• Payment Negotiation: Discuss and arrange suitable, manageable repayment plans with customers to recover outstanding funds.
• Record Keeping: Maintain meticulous, up-to-date logs of all customer interactions, communication history, and payment transactions.
• Dispute Resolution: Investigate historical account data and work with clients to resolve any billing discrepancies or account issues.
• Processing & Reporting: Process payments and refunds, and prepare regular financial reports detailing collection progress to management.
• Escalation: Issue final notice warnings or initiate legal action (e.g., small claims, repossessions) when customers completely fail to honor their debt obligations.

SECRETARY at M KHUZWAYO ATTORNEYS

• Document Processing: Draft, format, type, and proofread legal documents, subpoenas, contracts, and affidavits
• File Management: Organize and maintain physical and electronic case files and correspondence.
• Scheduling: Manage attorney calendars, coordinate appointments, court dates, depositions, and meetings.
• Client Communication: Answer phone calls, respond to emails, and serve as the first point of contact.
• Filing & Compliance: File legal paperwork with courts, government agencies, and opposing counsel while adhering to strict deadlines.
• Financial Administration: Track billable hours, process invoices, handle payments, and assist with basic bookkeeping.

Grade 12 – Mphathesitha Secondary school

Higher certificate in Criminal Justice – UNISA

N6 in BUSINESS MANAGEMENT – MAJUBA TVET COLLEGE

Bachelor of Laws – UNISA