Thando Nyabane

I am a focused, result-driven, self-motivated, and enthusiastic professional. I am eager to exercise the knowledge obtained from my experience and gain technical skills in a challenging work environment while contributing to meet deadlines, and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects.

More than capable of leading a team and thrive working in high pressure and challenging working environments. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships well and have the ability to influence decisions.

Omni Channel Relationship Consultant at Multichoice (2019-07 – Present)

• To conclude telephonic sales aligned to set targets via focused campaigns to further entrench and increase profitability.
• Identify customer needs and provide information on a broad range of the business's and group's products and services.
• Provide simple and complex sales support to clients relating to Product and Credit Sales through outbound technology platforms (telephony, sms, email, web, chat etc.)
• Sell and activate long term and short-term insurance.
• Maintain and develop new and existing relationships with customers through appropriate propositions and ethical sales methods, relevant internal liaison, optimizing quality of service, business growth, and customer satisfaction.
• Adept at nurturing and cultivating new and existing client relationships through ethical sales practices, relevant interdepartmental coordination, and suitable value propositions to enhance service quality, drive business expansion, and maximize customer satisfaction.
• Accurately and efficiently record and process claims submissions for both long-term and short-term insurance products according to established protocols and procedures.
• Manage the full lifecycle of complaints from initial receipt through investigation, response, and resolution in adherence with company policies and regulatory requirements governing complaints handling processes.
• Perform general administrative tasks and responsibilities to support the efficient operations of the insurance claims department, including data entry, file management, correspondence, and other clerical duties as assigned.

Insurance Sales and Retentions Consultant at Multichoice (2016-09 – 2019-06)

• Provide knowledgeable and courteous assistance to customers regarding all inquiries related to insurance products, policy coverage, claims procedures, billing, and other insurance-related matters.
• Actively promote and sell the company's diverse portfolio of insurance products and policy offerings to prospective customers through consultative needs analysis, product education, and persuasive sales presentations through outbound calling.
• Facilitate the entire claims process from initial submission through investigation, documentation review, determination, and resolution by assisting claimants, obtaining necessary information, and ensuring adherence to all applicable procedures.
• Promptly respond to all email correspondence from customers, claimants, and other parties in a professional and thorough manner, providing accurate information, documented resolutions, and excellent customer service.

Customer Care Representative at Multichoice (2012-07 – 2016-09)

• Provide comprehensive assistance and troubleshooting to customers over the telephone regarding account information, billing inquiries, technical issues, and general queries pertaining to products and services, ensuring a high level of professionalism, patience, and attention to detail.
• Actively identify and capture qualified sales leads by engaging with potential customers, assessing their needs and interests, and gathering relevant contact information to be forwarded to the sales department for follow-up and conversion opportunities.

BCom in Human Resource Management – UNISA

National Diploma in Banking (Economics) – University of Johannesburg

Longterm Insurance – Forward Institute

Insurance, RE5 – Moonstone

Matric – Lamula Jubilee Secondary School