Thato Raphotho

Finance and operations professional with 9+ years' progressive experience across operations coordination, finance administration, credit control, payroll support, and customer service. Currently working fully remote, with prior hybrid experience — proven ability to manage priorities and deliver results with minimal supervision. Proven track record supporting large, distributed teams (500+ staff across 17 team leader groups) and managing high-volume invoicing and account workflows with accuracy under deadline pressure.

Fluent in five South African languages. Remote-ready with own laptop, reliable internet, and a self-managed track record running an independent client services business.

Operations Officer - Swift Shuttles - Remote

(2026-02)

• Allocate trips to drivers, matching routes and schedules to ensure timely, efficient service delivery
• Maintain and update the Google Calendar booking system to prevent double bookings and ensure accurate scheduling across the fleet
• Send booking confirmations to clients, including trip details and assigned driver information, ensuring clear communication and a professional client experience
• Process 20+ invoices monthly with full accuracy, ensuring on-time billing and clean financial records
• Manage and reconcile 5+ operational accounts daily, coordinating across finance and operations functions
• Serve as a key point of contact for operational queries, maintaining consistent service turnaround

Operations & Finance Support - Frontseat Holdings (MoMo) - Johannesburg (Hybrid)

(2017-02 - 2026-02)

• Supported operations for 500+ agents across 17 team leader groups over a 9-year tenure
• Maintained daily attendance registers and reporting for a large, distributed workforce, ensuring accurate payroll and roster data
• Provided consistent finance administration, credit control, and customer service support across a high-volume, fast-paced environment
• Built long-term cross-functional relationships that supported smooth day-to-day operations at scale

Workshop Manager / Office Administrator - Toolhabour - Johannesburg

(2014-01 - 2017-01)

• Managed daily operations and attendance tracking for a team of 15+ employees
• Oversaw office administration, workshop coordination, and staff scheduling
• Handled customer service and administrative support functions in a hands-on operational role

Diploma - Accounting - Computer and Careers (2008)