Thelma Sehlare

Dedicated Sales Assistant with 11 years retail experience. Seeking to use proven product knowledge, till/cash accuracy, and customer relationship skills to drive sales and deliver excellent service at Cape Union Mart (Poetry) and Sapphire Corporate Solutions contracting at Standardbank 1862-Boutique.

Sales Assistant Merchandiser at Cape Union Mart (Poetry) (2015 – 2023)

• Provided excellent customer service by assisting customers with product selection and queries
• Operated POS system and processed cash, card, and EFT payments accurately
• Met sales targets through upselling, cross-selling, and product knowledge
• Maintained store standards by restocking shelves, merchandising, and keeping shop floor neat
• Assisted with stock deliveries, stock takes, and reported shortages to supervisor
• Handled customer returns and complaints professionally

Store Manager at Sapphire Corporate Solutions (contracting for Standardbank) (2023 – 2026)

• Managed daily store operations to achieve sales targets and profitability goals
• Led, trained, and supervised a team of sales assistants to deliver excellent customer service
• Monitored stock levels, placed orders, and oversaw stock takes and inventory control
• Ensured store merchandising, pricing, and promotions met company standards
• Handled cash management, banking, and end-of-day reports
• Resolved customer issues and maintained health, safety, and security procedures

Diploma in International Travel – College Campus Park Town (2011)

Certificate in Customer Service - EduCourse