Themba Xinwa
Debt Collections Agent
Talent
Sandton, GautengMember since July 6, 2026
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About
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Debt Collections Agent - JD Group
(2014-02 - 2014-12)
- Making outbound calls or collecting on behalf of clients
- Escalating to team leaders for clients who want to settle their debts or accounts
- Educating clients about the risk of not paying their debts or accounts
Debt Collection agent - Htn Attorneys
(2015-03 - 2015-06)
- Making outbound calls
- Calling clients that are owing and educating them about the risk of not paying their debts
- Ensuring that I reach my daily target
Customer service agent - Xerox
(2018-04 - 2018-12)
- Assisting international clients to use their gadgets better
- Booking slots for clients who want to repair their gadgets online
- Assisting clients with articles based on what problems clients are facing
- Doing email response
- Answering of incoming calls and resolve queries within SLA
Tele Sales - Care Call
(2021-06 - 2021-09)
- Making outbound calls to clients who were in need of mechanical car warranties
- Target based environment
- Pushing a target of ten sales per day
Customer service agent - Dsv
(2022-07 - 2026-03)
- Making outbound calls to book bank card
- Escalating to team leaders and relevant boxes for special instruction deliveries
- Recieving inbound calls from clients who are tracking their parcels
- Doing email response
- Booking parcels according to instructions recieved from various service providers
- Answering of incoming calls and resolve queries within SLA
- Processing of new email instructions from customers an or internal recipients within an hour SLA
- Processing of follow up emails and ensuring declined queries are corrected before COB daily
- Daily processing of internal reports
- Mantain a minimum quality score of 95 percent monthly
- Ensure that maximum productivity is achieved and no idle time is incured
Education
Matric - Reasoma Secondary School (2010)
Diploma - accounting - University of Johannesburg (2012 - 2013)
Skills
Debt Collections Agent
