Thembi Mbatha
Quality assessment agent
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About
I have 13 years working experience in credit underwriting department and currently at Bayport Financial Services as Quality Assessor with 8 years experience. Also I have completed learnership in core banking and financial services NQF Level 5, Project management NQF Level 4 still in progress. With my practical experience from the school and long track record of success I am confident that I can become a best performer in position placed in.
My long term career goal is to continue to learn and grow my specialist skills and abilities, whilst utilizing my experience, knowledge and skills to benefit any employer I am working for.
Experience
October 2016 to date - Quality Assessor (Bayport financial service)
Duties
Investigate and review of all disbursed loans
Quality Assessment of applications to be performed. Feedback to given by way of reports
Providing assistance to colleagues and business
Recommend and implement solutions to improve efficiencies. The position will also collaborate with team members to address concerns originating from internal processes
Successfully deliver results in a deadline-oriented team
Deliver coaching when required.
February 2012 to 2016 – Processing Administrator Affordability Review (Bayport financial service)
Duties
Use NCA process to verify affordability
Process and record new loan applications.
Examine loan applications for completeness, accurate or conformance to standard.
Examine financial documents to verify authenticity.
Ensure that the quality of application processed/assessed is in line with the business requirements
Jan 2009 to December 2009 – Receptionist (K Lutchmia Attorneys)
Duties
Welcoming guest
Capture client’s information into the system.
Opening a File with the client
Making calls to insurance companies to make claims.
Making withdrawals from late estates accounts.
Education
Cornerstone Performance Solutions (Banking NQF Level5 )
Major Modules completed
Understanding Your Business
Banking Service Excellence
Financial Principles in Banking Calculation
Governance, Risk and Compliance
2009-2009 Completed Certificate
Amaflatha Training( computer Literacy)
Major Modules completed.
Call center
Outbound and inbound calls
MS word, MS excel, MS power point and MS outlook.
2013-2013 Completed Certificate
Very Cool Ideas
Major Modules completed.
Coaching and Mentorship
Secondary Studies
2008 (Completed)
