Food Resilience Unit at Joburg Market Food Bank (2022-08 – 2024-07)
- Sorting Vegetables, Packing hampers and Inspection of fresh products
- Arranging crates for delivery, loading, unloading veggie Hamper and Keeping records information such as numbers also region and Dispatching
- Keeping working environment clean, mopping floor, sweeping and empty bins
Call Co-ordinator and IMC Agent at Altron (2019-10 – 2020-05)
Call Co-ordinator: Updating the calls logged system ASTEA Route calls and reroute call back to Service Desk Allocating calls are assigned, assign all incoming calls on ASTEA work order Scheduling and follow up calls that have been logged and close the calls Escalating calls, emails and managing calls
- Manage customer service representatives (CSR's) to drive customer service excellence
- Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement for customer satisfaction
- Ensure that accuracy is maintained and turnaround of calls logged
- Monitor service request Service Level Agreements and advise all relevant teams of potential violations
- Review incomplete incidents with CSR's and ensure that they are updated with the latest status
Data Capturer-Indexing at Iron Mountain (2017-11 – 2019-07)
- Capturing Invoice and branch capture
- Verifying update all client details onto the system
- Ensure that information of client's invoice is captured is accurate
- Capturing information from hard copies to electronic system
- Provide daily, weekly, months and statistics and achieve of daily targets
- Receiving labels and Barcoding files
- Scanning branch and boxes
- Develop and maintain cataloguing process for the archive centre
- Ensure filing cabinets are serviced, maintained and in working in
- Collate files request on allocation days' centre
Omni-Channel at Edcon Head Office (Edgars Group) (2015-03 – 2017-09)
- Dealing with all online queries and resolving customer complaints
- Working in the online fulfilment Centre-Picker, Packing and Dispatching online orders
- Administration in Click and Collect and Capturing client information
- Sourcing stock from other stores and store assistance
Data Capturer at Democratic Alliance (DA) (2013-10 – 2014-05)
- Keep record retrieval of documents and Capturing information
- Scan documents and solves customer inquiries
- Contact the clients obtain the correct address and outstanding FICA documents
Admission Clerk at Wilhelm Stahl Hospital Department of health Middelburg Eastern Cape (2012-02 – 2013-09)
- Performing Registry Services and Retrievals
- Issue and receive folders Responsible for archives folders Issue folders are indexed correctly
- Prepared of folders for scanning and handle telephone enquiries
- Relief Admission Clerk when need arise
- Photocopying, phoning, filing, incoming faxes and Outgoing faxes
- Receiving stocks and stocks ordered from different suppliers
- Marking of receive stock/boxes
- Updating stock on bin cards and Pack and unpack stock from shelves
- Ensures that stock is packed properly on shelves and appropriately to the LIFO and FIFO rule
- Deliver stock to wards departments and Theaters
- Rotate store stock Incoming and Outgoing collecting VA2
- Perform filing of invoices and VA2 systematically in numerical and Alphabetical order
- Ensure issuing invoices and receipts and capturing stock in the inventory templates
- Assist to stock take and clean stores in order to comply with safety regulars
- Consolidate the stock count sheets and submission Pharmacy, ARV site and main Stores to CSC Office
