Thishen Pillay

Solutions & Service Delivery Manager

Talent

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since November 10, 2023

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About

Highly accomplished and dedicated professional with over 15 years of success at Cell C, excelling in customer service, IT Service Management, IT Desktop, HR Systems & Data Analyst and Solutions & Service Delivery Manager. Proven track record of going above and beyond to achieve first-call query resolution and enhance processes for exceptional customer experiences, cost saving skills – Demonstrated expertise in implementing cost-saving initiatives and strategies to optimize operational efficiency and improve the bottom line. Proven ability to analyse processes, identify inefficiencies, and introduce innovative solutions that result insignificant cost reductions while maintaining or enhancing productivity and quality.

I am a highly dynamic and resourceful team player well versed on developing efficient processes using knowledge and compliance. Comfortable working in a fast paced, challenging, growth orientated work environment and possess a proven ability to ensure that procedures, standards and communications are understood and implemented effectively. Extensive knowledge in handling multiple matters simultaneously and providing quality advice and services.

Possess efficient communication skills to liaise with all levels of clients and staff to deliver effective solutions needed to achieve client satisfaction and organisational goals.