Thula Mbala

I seek challenging opportunities where I can fully use my skills for the success of the organization and personal growth.

Intern Administrator: Service Delivery Coordination - City of Ekurhuleni

(2025-03-11)

• Organize and schedule meetings and events, including service delivery programs with wards.
• Maintain and update records and reports to ensure accuracy.
• Perfom clerical tasks such as answering telephone calls and preparing documents.
• Escalate unresolved service delivery issues that remain opened system.
• Generate and analyze daily service delivery system reports.
• Address data-related inquiries from various departments.
• Provide support for data-related projects and initiatives.
• Engage with internal and external stakeholders to resolve none-compliance issues with business owners.
• Collaborate with departments to ensure timely resolution of service delivery issues.

Intern Youth Office Administrator - City of Ekurhuleni

(2023-11-01 - 2024-12-30)

• Identify opportunities for future development and expansions.
• Developing and maintaining internal and external channels.
• To adhere to governance and risk management compliance requirements.
• Employ supportive customer service and strategies.
• Receive and consolidate monthly report and attendance registers from supervisor.

Financial Advisor - Assupol life

(2022-10-01 - 2023-10-30)

• Canvassing clients and scheduling appointments for presentation purposes.
• Doing presentations for already existing and new clients about the products of the company.
• Advising clients on the products that best suits their needs while supporting their opinions and decisions.
• Oppening applications and sending their information to the suitable candidate in the company for application processing with the clients permission.
• Doing follow - ups and keep engaging with the existing clients for updates and changes of on the products we offered.

Intern Administration clerk - Pholosong Hospital

(2020-10-01 - 2021-09-30)

• Greeting and welcoming patients.
• Diary management.
• Managing incoming and outgoing telephone calls.
• Ensuring smooth and professional relationship with internal and external stakeholders.
• Compiling and submitting of monthly and weekly STAT of the Speech Therapists and Audiologists.
• Compiling and submitting monthly report.
• Keeping patient's information confidential at every time by returning all the files to the Records Department after use.

Call center agent - MaxLwa Credit Legal

(2019-01-01 - 2019-12-30)

• Calling blacklisted clients to offer our financial services in order to assist them to clear their negative credit record.
• Research and offer solutions to clients about the course of negative credit status.
• Planning arrangements with the client and stakeholders to reach a common ground on how the client will make their payments.
• Advising clients on how to sustain a clear credit status.
• Making applications for clients to clear their names from the blacklist after they have paid out their credits.

ESSP Supervisor - Michael Mkhwanazi Primary School

(2016-03-01 - 2017-02-28)

• Supervising ESSP staff on daily basis.
• Collection of daily tasks and delegating accordingly.
• Reporting and meeting the HOD for briefing of every day's responsibilities.
• Ensuring that ESSP staff is at work as the contractual agreement and performing their duties.

Work Intergrated Learning - South Point Management Services

(2012-06-01 - 2012-12-30)

• Performing all the office duties not limited to telephone routing, diarising, filing, dispatching, invoicing, research, organizing, planning, report writing, project management, records management and data capture.
• Practiced at the department of Finance, Procurement, Human Resource, Stores, Commercial, Marketing and communications and Reception.

National Diploma - Office Management and Technology - Durban University of Technology (2012)

Senior Certificate - Grade 12 - AmaZulu High School (2007)