Thulani Mhlambi

Motivated and versatile professional with over 8 years of experience across customer service, security operations, automotive service, retail, and events. Skilled in handling diverse responsibilities from technical tasks to customer-facing roles. Known for reliability, adaptability, and strong communication skills in English, IsiXhosa, IsiZulu, and Sesotho.

Seeking opportunities to contribute to a dynamic organization with a strong work ethic and proven ability to perform in fast-paced environments.

Event Operations Assistant - Howler

(2024-08)

• Support event operations as cashier, scanner, and usher.
• Assist with crowd control and ensure smooth entry processes.
• Deliver excellent service to enhance customer experience.

Automotive Mechanic - Bosch Services

(2023-06 - 2023-12)

• Performed vehicle servicing, diagnostics, and repairs.
• Supported the workshop team in maintaining high service standards.

Petrol Attendant - Lambton Shell Service Station

(2019-07 - 2020-11)

• Provided friendly and efficient fuel service to customers.
• Promoted special offers and assisted with product queries.
• Maintained accurate service reports and ensured site cleanliness.

Monitoring Centre Associate (Grade C) - ADT Security

(2015-07 - 2018-09)

• Monitored alarms and CCTV systems, alerting ground teams when needed.
• Handled inbound and outbound customer calls with professionalism.
• Escalated incidents to supervisors and ensured customer satisfaction.
• Conducted follow-ups and surveys to maintain service quality.

Stock Taker (Night Shift) - Checkers Hyper, Carnival Mall

(2014-12 - 2015-01)

• Counted, recorded, and replenished stock accurately.
• Ensured correct pricing and assisted customers on the floor.
• Maintained warehouse organization and supported goods receiving.

National Senior Certificate (Matric) - Fumana Comprehensive School (2014)

National Certificate: Contact Centre & BPO Support (NQF 3) - i-Fundi

Operate Effectively in a Control Room Environment - ADT Security