Tiffany Smal

I am a results-driven and ethical professional with practical experience in public service, administration, and client service. I am known for attention to detail, problem-solving skills, and the ability to work effectively under pressure. I have strong interpersonal and communication abilities, coupled with a positive attitude toward learning and continuous improvement. Committed to providing quality service in both operational and administrative environments.

Sales Representative - YES Foschini Group

(2025-05 - 2025-09)

• Greeting and directing customers upon entering the store.
• Providing accurate information about product features, pricing, and promotions.
• Answering customer questions and resolving complaints promptly.
• Assisting with returns, exchanges, and after-sales support.
• Actively upselling and cross-selling products to increase revenue.
• Informing customers about discounts, loyalty programs, and special offers.
• Meeting or exceedingly daily, weekly, and monthly sales quotas.
• Conducting product demonstrations when needed
• Restocking shelves and ensuring racks are fully stocked.
• Building product displays and applying price changes according to promotions.
• Maintaining visual standards of the store (clean, organized, appealing).
• Receiving and unpacking new shipments.
• Applying security tags to merchandise.
• Participating in cycle counts and stock audits.
• Reporting low stock levels to management.
• Participating in regular staff training.

Admin Assistant / Customer Client Services - Theewaterskloof Municipality

(2024-07 - 2025-01)

• Answering calls, emails, and public inquiries.
• Typing correspondence, memos, and official reports.
• Maintaining filing systems (manual and electronic).
• Scheduling meetings and managing calendars.
• Preparing agendas and taking minutes during meetings.
• Assisting with budget preparation and expenditure control.
• Processing invoices, payments, and petty cash.
• Recording transactions in municipal cashbooks.
• Preparing income and expenditure statements.
• Requesting and issuing quotations and invoices.
• Providing advice on municipal procedures to residents.
• Handling applications (e.g., subsidies, permits).
• Coordinating with schools, community organizations, and other government departments.
• Drafting notices, circulars, and public announcements.
• Capturing and updating municipal records.
• Managing databases for residents, schools, and service providers.
• Ensuring compliance with municipal reporting standards.
• Preparing statistical reports for directors and managers.

Dental Admin Assistant / Training Assistant - VDH Dental Practitioner

(2023-07 - 2024-07)

• Greeting patients and creating a welcoming first impression.
• Scheduling and rescheduling appointments using practice management software.
• Assisting new patients with registration forms and documentation.
• Providing pre- and post-treatment instructions and patient education.
• Maintaining accurate patient records (personal details, medical history, treatment plans).
• Ensuring compliance with confidentiality regulations (e.g., HIPAA).
• Preparing patient charts ahead of appointments.
• Filing and organizing office documentation.
• Processing patient payments and handling billing inquiries.
• Presenting treatment cost estimates and managing accounts receivable.
• Answering phone calls and emails, addressing inquiries, and directing calls.
• Managing appointment confirmations and cancellations.
• Maintaining a clean and organized reception area.
• Sterilizing and preparing dental instruments.
• Handing instruments to the dentist during procedures.
• Mixing dental materials (e.g., impression paste, filling material).
• Operating suction devices and retractors to maintain a clear field.
• Taking dental X-rays under supervision.
• Providing patients with aftercare instructions.
• Cleaning and disinfecting the treatment area after procedures.

Matric Certificate - Swartberg Senior Secondary School (2022)

National Diploma: Public Management N4 – N6 - Public Management - Northlink College (2025 - 2027)

Occupational Certificate: Project Management - Project Management - Waterfalls School of Business (2024 - 2026)