Timothy Jody
Customer Service and Sales Professional
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About
Collection Advisor Shadowed as a Real Time Analyst Live tracking of contact center KPIs (service levels, abandon rates, average handle time) across multiple channels
Experience
Customer Service Advisor at Sigma (2025-05 – Present)
- Collection Advisor
- Shadowed as a Real Time Analyst
- Live tracking of contact center KPIs (service levels, abandon rates, average handle time) across multiple channels
Customer Service Agent & Sales at Concentrix (2022-07 – 2024-11)
- Register new clients
- Upgrade and technical trouble shooting
Customer Service Agent & Sales at CAPITA (Virgin Media O2) (2022-07 – Present)
- Register new clients
- Upgrade and Retain customers
Customer Service Agent at CAPITA (British Gas) (2022-07 – Present)
- Home Move and Complaint
Technical Support Agent at WNS (British Gas) (2022-04 – 2022-06)
- Billing & Technical Support
Technical Support Agent at Merchants (iinet) (2021-11 – 2022-03)
- Billing & Technical Support
Financial Consultant at Old Mutual Finance (2019-11 – 2021-11)
- Policy Servicing
- Loan
- Banking
Data Capturing at Allan Gray Orbis Foundation (2019-09 – 2019-10)
- Data Capturing
Contact Centre Agent at Merchants – Builders Warehouse (2019-06 – 2019-07)
- Inbound and outbound calls
- Quotations and worked with SAP (Sales and Service)
Data Capture / Call Centre Agent at Democratic Alliance (2019-03 – 2019-04)
- Data Capturing
- Inbound and outbound calls
Stock room Clerk at LC Waikiki (2018-11 – 2019-02)
- Cashier and Sales
- Doing Daily Cash ups
Sales Administrator at IBuild Home Loans / Cashbuild (2016-11 – 2018-11)
- Admin
- Filing
- Completion of Loan Forms
- Site Inspections
- Assist in Store with quotations
- Booking of Deliveries
- Allocating successful loan amounts
Marketing and Advertising Intern at iJava (2016-05 – 2016-10)
- Brand Activations
- Research and Sales
Customer Service Representative at Merchants – iinet Call Centre (2016-01 – 2016-04)
- Inbound Calls and Billing
Office Assistant at White Space (2015-09 – 2015-11)
- Filing
- Bookings
- Orders
- Stock take
Cashier, Floor Sales at Edgar's (2012-11 – 2014-07)
- Cashier and Sales
- Doing Daily Cash ups
- Assisted in Cash Office
Cashier, Sales Assistant at Checkers (2010-06 – 2011-07)
- Cashier and Sales
- Doing Daily Cash ups
Education
Marketing and Advertising – Red & Yellow College (2015 – 2016)
Introduction to Media – Red & Yellow College (2015 – 2016)
N4 - N5 in Business Management – False Bay College (2012 – 2013)
N4 - N5 in Introduction to Financial Accounting – False Bay College (2012 – 2013)
N4 - N5 in Entrepreneurial Business Management – False Bay College (2012 – 2013)
N4 - N5 in Management Communication – False Bay College (2012 – 2013)
N4 - N5 in Public Relation – False Bay College (2012 – 2013)
N4 - N5 in Sales Management – False Bay College (2012 – 2013)
N4 - N5 in Introduction to Financial Systems – False Bay College (2012 – 2013)
Grade 12 – Tafelsig Secondary School (2009)
