Qinisile Nkabinde
Results-driven Customer Service and Sales Professional with over 12 years of experience in high-volume call centre environments. Proven track record in handling inbound and outbound customer interactions, resolving complex queries, and converting opportunities into sales. Strong ability to meet and exceed KPIs, deliver excellent customer experiences,
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About
Dedicated customer service and sales professional with extensive experience in both customer service and sales training roles. Proven ability to enhance customer satisfaction through effective communication and relationship management. Skilled in utilizing CRM tools, troubleshooting, and problem-solving to drive results and improve service delivery.
Expertise in sales and upselling techniques, complemented by strong negotiation skills. Committed to fostering positive client interactions and maximizing referral lead management to support business growth.
Experience
CUSTOMER SERVICE AGENT at IBridge contact solutions (2023-09 – 2025-12)
MTN Customer Service Representative handling inquiries, complaints, and troubleshooting using CRM tools.
- MTN Customer Service Representative
- Handled customer inquiries, complaints, and troubleshooting
- Managed customer interactions efficiently using CRM Zoiper
SALES AGENT / TRAINER at The unlimited (2020-08 – 2023-09)
Sold Scratch and Dent and Hospital Plan products to government employees with training responsibilities.
- Sold Scratch and Dent and Hospital Plan products to government employees
- Dialed referral leads, closed sales, and maintained accurate records
- Joined ownership development program
- Teaching and training new trainees
CUSTOMER SERVICE AGENT at Cci (2019-11 – 2020-06)
Customer Service Representative for Talk Talk Campaign with focus on issue resolution and billing.
- Customer Service Representative for Talk Talk Campaign
- Assisted customers, resolved issues, and maintained high satisfaction
- Troubleshooting and billing
SALES AGENT at The ignition group (2014-03 – 2019-11)
Sold various insurance and mobile campaign products with consistent sales target achievement.
- Sold Viva Life Insurance, Value-Added Services, MTN Smart Mobile Campaign, and Vodacom Newline products
- Consistently met and exceeded sales targets
Education
CERTIFICATE – Zakhe secondary school (2005 – 2007)
