Tracey Volkwyn
Head of Customer Service
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About
Driven, ambitious and passionate leader with a strong focus on people development. With a firm understanding of the big picture, I lead my team of professionals by setting clear and aspirational goals that will help our team contribute to the success of the business.
I believe in courageous leadership, leading by example and continuous improvement.
Experience
More than 6 years experience in E-commerce as the Head of Customer Service.
More than 7 years experience in Learning and Development roles within the Customer Service Operational Team.
Another 12 years in various roles within the Customer Service Contact Centre environment in different industries.
Education
Management Development Program through UCT Business School 2015
National Diploma ODETDP 2013
National Certificate Train the Trainer 2007
