Tracy Davids
Training Assistant Manager
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About
Business Roles and responsibilities include the below:
Experience
Training Assistant Manager at Teleperformance SA (2025-01 – Present)
Business Roles and responsibilities include the below:
- TOPS
- LEAD
- Best T&D
- MS OFFICE
- Adult Learning Concepts
- TP Arcade
- TP Simulator
- L&D Best Practice
- Assessing Competence
Operations Trainer at Teleperformance SA (2021-12 – 2025-01)
The role included creation of content, liaising with internal and external stakeholders, training and facilitating material and data tracking and refresher and upskills with agents in Commercial and BFSI spaces.
Operations Consultant at Capitec Bank (2018-02 – 2020-02)
The role of Operations consultant required face to face customer service experience. The role included, opening of new accounts, sales, customer retention, building client lists, product knowledge specialists and KPI management.
Education
Business Principles and Practice – Varsity College, Cape Town (2019-02 – 2019-11)
National Certificate Vocational – College of Cape Town, Cape Town (2019-02 – 2019-11)
Level 5 in Business Management – College of Cape Town, Crawford (2015-01 – 2016-12)
Early Childhood level 1-4 in Early childhood development general education certificate – College of Cape Town, Crawford (2011-01 – 2014-12)
Banking Certificate Level 4 – Cornerstone College, Woodstock (2018-11 – 2019-05)
