Treasure Nkabinde

Dynamic retail professional with over 7 years of experience in store leadership and visual merchandising roles. Proven expertise in driving sales, controlling stock loss, executing merchandising strategies, and managing high-performing teams. Skilled in building customer loyalty, delivering exceptional customer service, and optimizing store operations. Enthusiastic about creating compelling in-store experiences to meet and exceed customer expectations.

Assistant Manager at Readers Warehouse (2023-01 – Present)

• Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
• Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
• Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
• Monitor stock levels and manage inventory to minimize shrinkage.
• Adhere to and enforce company policies and procedures.
• Handle daily cash management and banking processes.
• Prepare reports on sales, inventory, and staff performance.
• Ensure proper visual merchandising and store layout to attract customers.

Brand Ambassador at Vivo (2021-01 – 2022-12)

• Engage with target audiences to raise brand visibility.
• Cultivate strong relationships with customers, influencers, and other stakeholders.
• Generate engaging content (photos, videos, posts) that reflects the brand's image.
• Share personal experiences and testimonials about the brand's products or services.
• Inform customers and the community about the brand's mission, products, and unique selling points.
• Encourage product trials and drive sales through direct engagement with potential customers.
• Encourage repeat business and customer loyalty through positive interactions.
• Track and report on the effectiveness of promotional activities and campaigns.

Assistant Manager at TFG (Hi) (2019-08 – 2021-01)

• Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
• Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
• Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
• Help achieve sales targets by promoting products and services and implementing strategies to drive revenue growth.
• Assist in managing inventory levels, conducting stock checks, and ensuring proper storage and display of products.
• Help prepare and analyse financial reports, budgets, and forecasts to support business decision-making. Monitor quality records Inspections of works and compliances.
• Assist in evaluating employee performance, providing feedback, and implementing development plans.
• Identify and address operational challenges, implementing solutions to improve efficiency and effectiveness.

Assistant Manager at TFG (Hi) (2016-09 – 2018-01)

• Assist the manager in daily operations, including planning, organizing, and coordinating activities to ensure smooth workflow.
• Oversee staff performance, provide guidance, and facilitate training to enhance team productivity and morale.
• Address customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues promptly.
• Help achieve sales targets by promoting products and services and implementing strategies to drive revenue growth.
• Assist in managing inventory levels, conducting stock checks, and ensuring proper storage and display of products.
• Help prepare and analyse financial reports, budgets, and forecasts to support business decision-making. Monitor quality records Inspections of works and compliances.
• Assist in evaluating employee performance, providing feedback, and implementing development plans.
• Identify and address operational challenges, implementing solutions to improve efficiency and effectiveness.

Sales Assistant / Instore & Area Merchandiser at TFG (Sportscene) (2014-01 – 2016-08)

• Actively engage customers to promote sales, upsell products, and achieve sales targets.
• Maintain in-depth knowledge of products, promotions, and store policies to effectively answer customer inquiries.
• Assist in stock replenishment, keeping shelves organized and ensuring that products are displayed attractively.
• Handle cash register operations, process sales transactions, and manage returns and exchanges accurately.
• Keep the sales floor clean, organized, and visually appealing, following merchandising standards.
• Work closely with team members to achieve sales goals and ensure a positive store environment.
• Set up promotional displays and signage to highlight special offers and new products.
• Ensure compliance with planograms and merchandising strategies set by the company.
• Analyse competitors' merchandising strategies and gather insights to optimize in-store displays.
• Track the performance of merchandise and make adjustments based on sales data and customer feedback.
• Provide guidance and training to sales staff on effective merchandising techniques and product knowledge.

Matric Grade 12