Tristan Smith

Completed my Higher Certificate in Sound Production at SAE Institute and my Vocational Certificate in Management at the College of Cape Town, with distinctions in Financial Management and Signal Processing. I am innovative, creative and provide good administrative support as well as sales and service support and have good numeric skills. I am seeking opportunities to utilise my current skills and knowledge and develop these skills in a practical environment.

I possess good planning and organisational skills and enjoy new challenges. I am a team player, can work under pressure and possess proven problem-solving capacity. My communication skills both written and verbal are excellent.

I have a strong aptitude to motivate and lead others. I can interact effectively with people and have high levels of emotional intelligence. I am open to relocation, in order to enhance my personal growth and development.

Sales - Clerk at WM AUTO PARTS (2024-10 – Present)

• Perform quotations on Emerge, Part Smart and Edge
• Assist with sales at sales counter
• Drop off and collection of parts to repair companies
• Checking Delivery Notes, confirm Inventory Items and add to Warehouse Stock
• Resolve any stock level issues with suppliers and checking of Warehouse Stock

Customer Liaison Officer at AUTOMAGIC PAROW (2021-10 – 2024-09)

• Capturing pictures of vehicles then estimating of damages
• Perform accurate and reasonable cost related decisions through the vehicle claim process
• Checking risk of vehicle spend (quantification, identification and validation of vehicle)
• All services are delivered against agreed service and functional standard.
• Loading additionals of damages on system for insurance companies to approve additionals on Audatex
• Provided quotes on repairs for vehicles
• Cost related decisions through the vehicle claim life cycle
• Quantification, identification and validation of vehicles
• Specialize in specialist vehicle knowledge and apply skills to optimize repair cost
• Upskilling of procedural and technical skills by participating in formal training and receiving on the job coaching and Audatex training
• Deliver a superior frontline customer service experience in the auto body repair (deliver a superior frontline customer service experience in the panel beating environment.
• Provide accurate quantification, identification and validation of vehicles.
• Estimating in a panel beating environment
• Gained specialist vehicle, technical and procedure knowledge to perform assessment of accurate repair costs
• Preparing to study toward VDQ (Vehicle Damage Quantifier) Qualification

Parts Manager at AUTOMAGIC PAROW (2021-02 – 2021-09)

• Capturing pictures of vehicles then estimating of damages and provide accurate quantification, identification and validation of vehicles.
• Checking Stock and Sourcing of Parts at most profitable price, correct quantities and on time
• Perform accurate and reasonable cost related decisions through the vehicle claim process
• Loading additionals of damages on system for insurance companies to approve additionals
• Provide a service to customers whilst identifying cross selling opportunities for new business or customer retention
• Provide both general clerical, supply chain and financial administration support
• Query investigation and resolution and engaging with clients to deliver a superior frontline customer service experience in the panel beating environment.
• Review current work responsibilities and identify continuous improvement opportunities
• Gained specialist vehicle, technical and procedure knowledge to perform assessment of accurate repair costs
• Perform own upskilling by doing formal or informal training of industry skills and methods by either on the job or by doing part time online courses/research to enhance my personal growth Coordinate the checking of delivery notes and dispatch parts to workshop
• Perform Inventory Checks and matching inventory to system
• Confirming Inventory Items from the system to stock in the warehouse
• Capturing pictures of vehicles to check what parts are required from stock or need to be ordered

Driver at WM AUTO PARTS (2019-02 – 2021-01)

• Drop off and collection of parts to repair companies
• Checking Delivery Notes, confirm Inventory Items and add to Warehouse Stock
• Resolve any stock level issues with suppliers and checking of Warehouse Stock

Driver/Sales Assistant at AUTOMAGIC M5 (2018-01 – 2019-02)

• Drop and collect clients when vehicle is in for repairs
• Drop off wheels at repair company
• Capturing pictures of vehicles onto computer system and saving it in folders

Disk Jockey (DJ) /Events Coordinator at Mystical Illusions (2012-03 – Present)

Events Arranged: Mystical Illusion (14-hour event hosting +-5000 people)

• Supervised all event support staff including setup crews.
• Explained policies and procedures for use of facilities to clients and the public.
• Advised clients on setup options to achieve desired results.
• Calculated and provided clients with estimates of potential costs in completing an event.
• Solving problems and handling complaints from the client and the public in accordance with established policies and procedures
• Making or arranging adjustments
• Equipment setup at the request of the client
• Opening and securing facilities before and after events

General Office Clerk at SOLV Accounting Services CC (2017-06 – 2017-12)

• resolve customer queries and answer queries and deal with any problems
• process transactions on computer systems
• balance sales and receipts according to company procedure
• maintain accurate records of transactions
• maintain a neat, tidy and orderly work area
• Assisted with general accounting support tasks
• Verifying the accuracy of invoices
• Verifying other accounting documents or records
• Update and maintain accounting journals and ledgers
• Update and maintain other records e.g., disbursements, expense vouchers, receipts, accounts payable
• Enters data into computer system
• Reconciles records of external vendors or customers
• Query discrepancies and investigates questionable data
• General office filing and answering of telephones and emails
• Other General office support and ad-hoc duties

Sales and Marketing Assistant at Cape Town Velvet Tours (2015-01 – 2017-05)

Casual Employment (School Holidays and After School)

• Assist with transfers to/from airports and/or customer sites and accept cash/cards for payment
• Schedule appointments and meetings as necessary and answers questions from clients
• Finds ways to sell products in the face of a down market
• Researches client base to find new customers
• Analyse competition to create plan for engagement
• Makes product appealing to the target market and retaining it
• Demonstrates superior time management skills and meets sales deadlines

Higher Certificate in Sound Production in Sound Production – The SAE Institute, Cape Town (2025)

National Certificate Vocational: Management in Management – The College of Cape Town, City Campus, Cape Town (2017)