Sales - Clerk at WM AUTO PARTS (2024-10 – Present)
- Perform quotations on Emerge, Part Smart and Edge
- Assist with sales at sales counter
- Drop off and collection of parts to repair companies
- Checking Delivery Notes, confirm Inventory Items and add to Warehouse Stock
- Resolve any stock level issues with suppliers and checking of Warehouse Stock
Customer Liaison Officer at AUTOMAGIC PAROW (2021-10 – 2024-09)
- Capturing pictures of vehicles then estimating of damages
- Perform accurate and reasonable cost related decisions through the vehicle claim process
- Checking risk of vehicle spend (quantification, identification and validation of vehicle)
- All services are delivered against agreed service and functional standard.
- Loading additionals of damages on system for insurance companies to approve additionals on Audatex
- Provided quotes on repairs for vehicles
- Cost related decisions through the vehicle claim life cycle
- Quantification, identification and validation of vehicles
- Specialize in specialist vehicle knowledge and apply skills to optimize repair cost
- Upskilling of procedural and technical skills by participating in formal training and receiving on the job coaching and Audatex training
- Deliver a superior frontline customer service experience in the auto body repair (deliver a superior frontline customer service experience in the panel beating environment.
- Provide accurate quantification, identification and validation of vehicles.
- Estimating in a panel beating environment
- Gained specialist vehicle, technical and procedure knowledge to perform assessment of accurate repair costs
- Preparing to study toward VDQ (Vehicle Damage Quantifier) Qualification
Parts Manager at AUTOMAGIC PAROW (2021-02 – 2021-09)
- Capturing pictures of vehicles then estimating of damages and provide accurate quantification, identification and validation of vehicles.
- Checking Stock and Sourcing of Parts at most profitable price, correct quantities and on time
- Perform accurate and reasonable cost related decisions through the vehicle claim process
- Loading additionals of damages on system for insurance companies to approve additionals
- Provide a service to customers whilst identifying cross selling opportunities for new business or customer retention
- Provide both general clerical, supply chain and financial administration support
- Query investigation and resolution and engaging with clients to deliver a superior frontline customer service experience in the panel beating environment.
- Review current work responsibilities and identify continuous improvement opportunities
- Gained specialist vehicle, technical and procedure knowledge to perform assessment of accurate repair costs
- Perform own upskilling by doing formal or informal training of industry skills and methods by either on the job or by doing part time online courses/research to enhance my personal growth Coordinate the checking of delivery notes and dispatch parts to workshop
- Perform Inventory Checks and matching inventory to system
- Confirming Inventory Items from the system to stock in the warehouse
- Capturing pictures of vehicles to check what parts are required from stock or need to be ordered
Driver at WM AUTO PARTS (2019-02 – 2021-01)
- Drop off and collection of parts to repair companies
- Checking Delivery Notes, confirm Inventory Items and add to Warehouse Stock
- Resolve any stock level issues with suppliers and checking of Warehouse Stock
Driver/Sales Assistant at AUTOMAGIC M5 (2018-01 – 2019-02)
- Drop and collect clients when vehicle is in for repairs
- Drop off wheels at repair company
- Capturing pictures of vehicles onto computer system and saving it in folders
Disk Jockey (DJ) /Events Coordinator at Mystical Illusions (2012-03 – Present)
Events Arranged: Mystical Illusion (14-hour event hosting +-5000 people)
- Supervised all event support staff including setup crews.
- Explained policies and procedures for use of facilities to clients and the public.
- Advised clients on setup options to achieve desired results.
- Calculated and provided clients with estimates of potential costs in completing an event.
- Solving problems and handling complaints from the client and the public in accordance with established policies and procedures
- Making or arranging adjustments
- Equipment setup at the request of the client
- Opening and securing facilities before and after events
General Office Clerk at SOLV Accounting Services CC (2017-06 – 2017-12)
- resolve customer queries and answer queries and deal with any problems
- process transactions on computer systems
- balance sales and receipts according to company procedure
- maintain accurate records of transactions
- maintain a neat, tidy and orderly work area
- Assisted with general accounting support tasks
- Verifying the accuracy of invoices
- Verifying other accounting documents or records
- Update and maintain accounting journals and ledgers
- Update and maintain other records e.g., disbursements, expense vouchers, receipts, accounts payable
- Enters data into computer system
- Reconciles records of external vendors or customers
- Query discrepancies and investigates questionable data
- General office filing and answering of telephones and emails
- Other General office support and ad-hoc duties
Sales and Marketing Assistant at Cape Town Velvet Tours (2015-01 – 2017-05)
Casual Employment (School Holidays and After School)
- Assist with transfers to/from airports and/or customer sites and accept cash/cards for payment
- Schedule appointments and meetings as necessary and answers questions from clients
- Finds ways to sell products in the face of a down market
- Researches client base to find new customers
- Analyse competition to create plan for engagement
- Makes product appealing to the target market and retaining it
- Demonstrates superior time management skills and meets sales deadlines
