Tsebo Machaea
Dedicated and reliable professional with over 10 years' experience in customer service, security screening, and logistics handling
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About
Dedicated and reliable professional with over 10 years' experience in customer service, security screening, and logistics handling within fast-paced, high-pressure environments. Proven ability to lead, ensure compliance with safety standards, and deliver efficient service to clients and colleagues alike. A fast learner and strong communicator known for consistency, punctuality, and a strong work ethic.
Experience
Handler at FedEx Express (2023-07 – Present)
Responsible for the accurate and efficient handling, sorting, and processing of parcels and freight within a fast-paced logistics and courier environment. Ensured shipments were correctly identified, sorted, and prepared for timely dispatch and delivery, while consistently adhering to health, safety, and quality control standards. Worked effectively as part of a team to meet tight daily deadlines and volume targets, while maintaining accuracy and care in the handling of goods to prevent damage or loss.
- Parcel Sorting & Handling
- Logistics Operations
- Health & Safety Compliance
- Deadline & Volume Management
- Accuracy & Attention to Detail
- Teamwork in High-Volume Environments
Screener Supervisor at Reshebile Security Company (2022-02 – 2023-06)
Supervised a team of security screeners, overseeing screening procedures to ensure safety and regulatory compliance. Coordinated daily operations, monitored staff performance, and liaised with management to maintain smooth, secure operations.
- Team Leadership & Supervision
- Security Screening Protocols
- Regulatory & Safety Compliance
- Shift & Staff Scheduling
- Performance Monitoring
- Incident Reporting
- Attention to Detail
Customer Service at BidAir Services Industrial (2014-10 – 2022-01)
Provided consistent, high-quality customer service over an 8-year period within a busy operational environment, handling client queries, requests, and concerns in a professional and timely manner. Built and maintained strong working relationships with clients, colleagues, and management, contributing to a positive and efficient service culture.
- Query & Complaint Resolution
- Multitasking Under Pressure
- Company Procedure Compliance
Education
Grade 12 – Mhlontlo Senior Secondary School
Road Transport Supervision, NQF 4 – Open Learning Group
Security Grading – Tivumbeni Training Academy
Internet & Web Design – Megabro
