Tshepang Mlangetya

Dedicated and detail-orientated Data Capturer and Education assistant with 2 years and 6 months of experience in education, skills development, and administrative support environments. Comprehensive understanding of learning and educational programmes while providing exceptional stakeholder and customer service. Skilled in data management, learner record administration, quality assurance processes, ICT support, learning management systems and educational technology.

Proven ability to assist teachers, learners, various stakeholders, including merSETA divisions, enterprises, other SETAs and governmental bodies such as the Department of Higher Education and Training; resolve complex queries, maintain accurate records, and manage digital resources efficiently. Recognized for strong organizational, communication, and problem-solving skills, with a commitment to delivering high-quality, compliant, and client-focused support services.

Data Capturer - Intern - Manufacturing, Engineering and Related Services Sector Education and Training Authority (merSETA)

(2022-07 - 2024-08)

• Sound, effective, and efficient administration of all records and information including to enable easy accessibility, accuracy, and comprehensiveness of information.
• Professionally attend, handle and response to all Stakeholder queries ensuring amiable and timeous resolution.
• Completing Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure.
• When required timeous and accurate preparation of Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility.
• Efficiently and effectively perform secretarial duties to support sound regional administration.
• Efficiently prepare administration for booking for all Trade Test Bookings.
• Apprenticeship Transfer.
• Apprenticeship Recission: 24 A (mutual).
• Suspensions for Apprentices.
• Suspensions for Learners.
• Advise and support stakeholders on processes, procedures, and information relating to skills development issues.
• Provide guidance and support to Levy Paying Members in navigating the application procedures for Mandatory and Discretionary Grants.
• Provide accurate feedback from the Regional Office to the Central Liaison Ensuring clear and efficient flow of information between Regional Office and Head Office, including all aspects related to Regional Office and Skills Forum Administration.
• Ensure the execution of project initiatives including ad-hoc projects, providing regional assistance to all merSETA projects.
• Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, and payment requisitions.
• When required effective logistics management for travel arrangements and event coordination as needed by the regional office for roadshows and events.
• Accurate capturing of information on the system, ensuring the database is kept up to date.
• Efficiently and effectively generate reports as required to assist the office in achieving its targets ensuring accuracy of information.
• Oversee and supervise all apprenticeship related matters including trade test bookings, transfers, recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS).
• Effectively and timeously administer all aspects of the suspension process for Apprentices and Learners.
• Adhere to all merSETA policies and procedures.
• Continuously track, monitor, and measure individual performance against set standards and performance targets.
• Effective utilization of best practice and up-to-date knowledge to continuously support service delivery and improve performance.
• Knowledge-sharing, documentation of information and informing key stakeholders on new information relating to the unit.
• Professional visible representation of the SETA, ensuring all behaviours and conduct are aligned with the SETA values.
• Ensure effective, professional communication and dialogue with all Stakeholders, Management, Staff, and external Stakeholders.

Education Assistant/Ecadre (IT support) - Homevale High School - Kimberley

(2025-06 - 2025-11)

• Setting up necessary teaching materials, technology, and equipment before lessons begin.
• Monitoring students both in and out of the classroom, such as during lunch breaks, assembly or school trips.
• Helping manage classroom behaviour and enforcing school rules so the teacher can maintain continuous instruction.
• Creating, printing and taking attendance of learners in class and attendance of education assistants.
• Capturing student data, and maintaining classroom files.
• Assisting with grading, photocopying, and organizing educational materials.
• Provide ICT technical support to teachers and learners.
• Upload educational applications and content on teachers and learners devices.
• Responsible for charging and safekeeping of schools' ICT equipment.
• Assist school administrators in capturing learners information on the SASAMS/CEMIS platform.
• Assist with any Learning Management Systems (LMS) at schools.
• Capturing of data on the National Data Management System and maintenance thereof.
• Assist learners and teachers to access online learning resources such as videos, and Open education resources (OERs).
• Uploading education assistants attendance registers as well as preparing and updating payment file, for their payments on the Kwantu system.
• Responsible for informing mentor of any absenteeism of education assistants.

Bachelor of Social Sciences - Social Sciences - University of Free State