Tshepo Nkoane

Teaching students on how to operate computers End user support Assisting at the reception with admin work

Administrator and Computer lab assistance - Gauteng Online Learnership programme in partnership with Department of Education

(2009-08 - 2010-03)

• Teaching students on how to operate computers
• End user support
• Assisting at the reception with admin work
• Minutes taken in meetings
• Troubleshooting in IT hardware equipment's e.g Printer, computer hardware and routers network connections

Educational Technologist - MDGOBA and Associate in Partnership with Gauteng online and Department of Education

(2011-03 - 2011-10)

• Educating students of use of Computer and its features/components
• Creating User accounts for Students to login on to the PC
• Troubleshooting on Software and hardware
• Maintenance of software upgrades

IT Support technician - Asolutions Internship programme in partnership with Department of Justice

(2014-07 - 2015-02)

• Troubleshooting of Recording Machines in court sessions
• Updating of the Systems software
• Making backup discs of the recordings
• Telephonically Support

IT Desktop Support - StorTech in partnership with Vodacom Midrand

(2015-05 - 2016-02)

• Frontline support, troubleshooting of computer hardware and software
• Installations of work programs
• Connecting network printers
• Joining work computers to work domain
• OS Installation
• Troubleshooting of network connectivity
• Issuing of new workstation, laptops and computers

NHI-IS technician - Health Systems Trust

(2016-03 - 2025-05)

• Implementation of HPRS (Health Patient Registration System) in PHC and CHC
• User accounts creation
• Training Facility staff on use of HPRS (Health Patient Registration System)
• Troubleshooting, hardware and software installation
• Skills transfer to District IT in various Provinces, in order for them to assist with HPRS related issues
• Planning and monitoring facilities for support visits
• NHLS linkage with HPRS in PHC
• HPRS Hospital Implementation and Support visits

ICT Field Technician (Independent Contractor) - HISP-SA (Health Information Systems program)

(2025-06 - 2025-09)

• (HPRS) Health patient Registration System PHC Biometric Implementation
• HPRS Hardware setup in Hospitals
• HPRS Master training in Hospitals
• HPRS Hospital end user support

National Certificate - IT Technical Support - Xtensive ICT Academy (2009 - 2009)

National Certificate - IT System Support - Xtensive ICT Academy (2010 - 2010)

Certification - CISCO – IT Essentials / IT Technical Support - Vodacom ICT Academy (2014 - 2014)