Credit Controller - Regenesys Business School - Sandton, South Africa
(2025-07)
Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Handled 60 Emails per day.
- Reconciling and allocating payments
- Loading students loan on LMS ( Asamco loan system )
- Reached out to students to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed student accounts for compliance with repayment obligations.
- Reduced overdue debt by closely monitoring student accounts and taking prompt action on outstanding payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Credit Vetting TeamLeader - Regenesys Business School - Sandton, South Africa
(2024-11 - 2025-06)
- Managed a team of 10 agents.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Credit Vetting Quality Assessor - IBridge Contact Solutions - Randburg, South Africa (Remote)
(2022-08 - 2024-11)
- Evaluated 54 agent ( SME, COPRATE &Consumer)
- Conducted thorough assessments for identifying areas of improvement.
- Collaborated with cross-functional teams to address root causes of quality issues and implement corrective actions.
- Developed and maintained quality assurance procedure documentation.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Reported problems and concerns to management.
Credit Analyst - IBridge Contact Solution - Randburg, South Africa (Remote)
(2021-11 - 2022-07)
- Handled 85 emails per day from MTN store.
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Credit Controller - Cell C - Sandown, South Africa
(2017-04 - 2020-10)
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Handled 120 outbound calls per day.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Minimized losses due to write-offs by consistently achieving high recovery rates on charged-off accounts.
Credit Analyst - Cell C - Sandown, South Africa
(2016-07 - 2017-03)
- Handled 45 Calls per day from Cell C stores.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
Customer Care Representative - Cell C - Sandton, South Africa
(2014-10 - 2016-06)
- Managed high call volume of about +- 90 calls with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
