Customer Service Consultant/QA Agent at Affinity Health Limited (2020-02 – 2024-11)
Pregnant had to take care of newborn
- Responding to customer inquiries via phone, email, chat, or in person.
- Helping customers with product or service issues.
- Offering guidance and advice to ensure customers are satisfied with the product or service.
- Addressing customer complaints or concerns in a professional and timely manner.
- Finding solutions to problems, including issuing refunds, replacements, or compensation if necessary.
- Ensuring customer issues are resolved to their satisfaction, keeping in mind company policies.
- Maintaining in-depth knowledge of the products or services offered.
- Educating customers about product features, specifications, and benefits.
- Assisting customers in making informed decisions.
- Conducting tests on products, services, or software to ensure they function as expected.
- Identifying defects, issues, or bugs in the product or service during the testing phase.
- Ensuring the product or service meets the quality specifications and requirements set by the company or client.
Restaurant Manager/Customer Service at Steers (2016-03 – 2019-06)
Pregnant had to look after baby
- Receiving and capturing of stock
- Ordering stock
- Taking orders correctly, from customers quickly & efficiently
- Stock taking
- Filling and cashing up, banking, safe drops
- Ensuring compliance with hygiene, health & safety legislation
- Managing employees schedule
- Planning organization, staffing, leading and controlling of day to day running of the restaurant
- Review performance
- Motivate employees to reach targets
- Customer service
- Overseeing team performance
- Handling customer complaints
Data Capturer at QUEST (2014-01 – 2014-12)
Contract ended
- Data Capturer
- Capturing of invoices, statements, reports, personal details, documents & information of clients
- Scanning through information to identify pertinent information
- Create accurate spreadsheet
- Ensuring captured data is backed up
- Capturing of bank deposit slips
Data Capturer at First National Bank (2013-06 – 2013-12)
Agency Contract Ended
- Data Capturer
- Capturing of invoices, statements, reports, personal details, documents & information of clients
- Scanning through information to identify pertinent information
- Create accurate spreadsheet
- Ensuring captured data is backed up
- Capturing of bank deposit slips
Sales Accounts Clerk/Receptionist/Internal Auditor (Trained internally) at John Craig (2010-06 – 2013-06)
Part time contract ended
- Audit, examine and analyze company records and financial documents
- Handling of employee's disciplinary hearings
- Compliance identification (Risks, fraud, data, theft)
- Checking the accuracy of financial reports
- Ensuring the business adheres to policies, procedures, legislations and regulations
- Safe guarding assets
- Stakeholder communication
- Filling & managing customer accounts/ data
- Selling of company insurance (Telesales)
- Organize office
- Provide accounting & clerical support to the accounting department
- Compile reports on activity areas
- Opening & approving or declining new accounts
- Meeting and greeting clients
- Answering and forwarding phone calls
- Screening phone calls
- Sorting & distributing mails/post
- Keeping the reception area tidy
- Arranging couriers
- Booking meetings
