Tyra De Claudio

Customer Success and Operations professional with over three years of experience supporting clients, managing CRM systems, and improving customer experiences. While completing my studies, I've worked in contract roles that strengthened my adaptability and provided hands-on experience supporting global teams and remote clients. I'm now seeking contract or full-time opportunities where I can build strong client relationships, streamline processes, and collaborate with cross-functional teams to drive customer success.

Client Success Associate + Community Manager (Contract) at The Sponsorship Collective (2025-11 – Present)

• Served as the primary point of contact for customers using a cloud-based SaaS platform across North America, providing timely support, resolving product queries, and delivering a high-quality experience throughout onboarding and ongoing engagement.
• Proactively engaged customers through welcome calls, coaching sessions, regular check-ins, and follow-up outreach to drive product adoption, retention, and customer success.
• Facilitated virtual coaching sessions and webinars via Zoom, coordinating logistics and creating a seamless experience for customers and internal stakeholders.
• Managed customer communications, including mass email campaigns, announcements, and updates, ensuring clients remained informed, engaged, and connected throughout their journey.

Office Coordinator & Junior Operations Support (Contract) at Vera Solutions Global (2025-03 – 2025-10)

• Managed day-to-day office operations, coordinating internal communications, shared calendars, and administrative priorities to ensure the office ran efficiently.
• Coordinated employee onboarding by preparing workstations, organising equipment, and partnering with IT to ensure timely system access and a seamless onboarding experience.
• Maintained legal documentation, managed shared inboxes, and oversaw office inventory systems, ensuring accurate records and efficient administrative operations.
• Coordinated internal events and employee engagement initiatives that supported collaboration and a positive team culture.
• Managed facilities by coordinating suppliers, service providers, and office maintenance to support a safe, functional, and productive workplace.
• Managed employee expense claims and office credit card reconciliations through Fyle, supporting accurate financial reporting while coordinating business travel and operational administration.
• Moderated and grew the online customer community by answering questions, encouraging participation, and fostering peer-to-peer engagement.
• Maintained HubSpot CRM integrity by managing customer records, pipelines, workflows, and ticketing processes, ensuring accurate reporting and efficient customer lifecycle management.
• Developed and documented standard operating procedures (SOPs), coordinated cross-functional activities, and identified process improvements that streamlined operations and enhanced the customer experience.

Office Administrator at Magnus Marketing, SA (2023-02 – 2024-12)

• Supported KPI tracking, risk and compliance processes, helping the team monitor performance and maintain operational standards.
• Coordinated scheduling, meetings, and operational support for an 8-person team, ensuring priorities and day-to-day activities remained organised and on track.
• Maintained CRM systems, client records, and business documentation, ensuring accurate data to support sales, reporting, and customer administration.
• Managed client communications, supplier relationships, and day-to-day office administration, providing responsive support to internal and external stakeholders.
• Prepared daily operational reports, assisted with invoicing and basic bookkeeping, and supported accurate financial and administrative record-keeping.
• Developed SOPs and streamlined administrative processes, improving workflow consistency and operational efficiency.

Administrative Support at Freelancing: Various Small Business Owners (2021 – 2022)

• Provided administrative support to small business owners, managing scheduling, documentation, and day-to-day business administration.
• Maintained organised records and assisted with bookkeeping to support efficient business operations.

Bachelor of Business Administration in Business Administration – International University of Applied Sciences - Online