Umeira Khan

Provided personalised, high-end customer service to discerning clients, ensuring an exceptional shopping experience. Demonstrated extensive product knowledge and expertise in luxury brands to advise and guide clients effectively. Handled complex sales transactions with accuracy and professionalism, including high-value purchases.

Luxury Sales Consultant at Estée Lauder Companies, Jo Malone London (2016-11 – 2023-02)

• Provided personalised, high-end customer service to discerning clients, ensuring an exceptional shopping experience.
• Demonstrated extensive product knowledge and expertise in luxury brands to advise and guide clients effectively.
• Handled complex sales transactions with accuracy and professionalism, including high-value purchases.
• Built and nurtured lasting client relationships through follow-ups and personalised communication.
• Collaborated with team members and management to achieve and exceed sales targets in a competitive market.
• Accurately managed client inquiries and concerns, delivering prompt and effective solutions that enhanced customer satisfaction.

Flight Attendant/Cabin crew at FlySafair (2023-03 – 2024-02)

• Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, ensuring compliance with aviation regulations.
• Ensured the safety and comfort of passengers throughout the flight by providing attentive and personalised service.
• Effectively managed in-flight catering and sales, enhancing passenger experience with attention to detail.
• Handled passenger enquiries and resolved issues promptly to maintain high satisfaction levels in a fast-paced environment.
• Worked collaboratively with the cabin crew team to deliver exceptional service and maintain a positive atmosphere onboard.
• Adapted quickly to changing flight conditions and passenger needs, demonstrating flexibility and professionalism at all times.

Flight Attendant/Cabin Crew at Etihad Airways (2024-03 – Present)

• Monitored passenger behaviour to ensure compliance with safety regulations and responded swiftly to any in-flight emergencies.
• Conducted post-flight checks and reports to ensure all cabin equipment was intact and ready for subsequent flights.
• Implemented health and safety protocols onboard to maintain a secure environment during all phases of flight.
• Assisted passengers with special needs and coordinated with ground staff to provide seamless boarding and disembarkation.
• Delivered in-flight announcements and safety demonstrations with clarity and confidence to engage passengers effectively.