Valencia Mkhize

Organised and results-driven administrative professional with nearly 4 years of experience in records management, data capturing, and client correspondence across public and healthcare sectors. Holds a National Diploma in Business Management (NQF Level 6) with credited Computer Literacy modules. Proven ability to manage filing systems, ensure data accuracy, and handle confidential information with discretion.

Adept at working under pressure, adapting to changing environments, and delivering high-quality administrative support. Seeking to contribute strong organisational and communication skills to a dynamic organisation.

Treatment Navigator (Client Liaison & Data Administration) - Wits RHI - Crystal Park Clinic

(2022-02)

• Manage 100+ daily client interactions via telephone, email, and SMS to confirm appointments, resolve queries, and provide timely feedback, achieving a 98% response rate within 24 hours.
• Proactively trace and follow up on missed appointments via telephone, SMS, and field outreach, successfully reducing no-show rates and escalating complex cases to relevant stakeholders.
• Process, capture, and verify high volumes of client data and applications into electronic tracking systems, maintaining 100% data accuracy through rigorous validation against SOPs.
• Assess client documentation for completeness and validity, proactively following up on missing or incorrect information to prevent processing delays.
• Compile and submit accurate weekly and monthly statistical reports to management, enabling data-driven performance monitoring and outcome tracking.
• Maintain an organized physical and electronic filing system, ensuring rapid document retrieval, secure archiving, and confidential record-keeping in line with POPIA and regulatory requirements.
• Liaise with clinicians, data clerks, and external stakeholders to ensure seamless documentation and data synchronization across all platforms.

Registry Clerk (Patient Records Administration) - Tambo Memorial Hospital

(2022-01 - 2022-02)

Fixed-Term Contract

• Retrieved and filed patient records according to Standard Operating Procedures, ensuring efficient system management and rapid retrieval within 5 minutes for clinical staff.
• Administered the tracking and movement of 200+ physical files daily, ensuring accurate record-keeping and timely delivery to internal stakeholders.
• Prepared and archived dormant patient files, maintaining an organized and secure records system that improved storage capacity by 15%.

Laundry Assistant (Logistics & Inventory) - Dunswart Provincial Laundry

(2021-03 - 2022-01)

Fixed-Term Contract

• Processed and tracked high-volume inventory (500+ units per shift), maintaining accurate counts and adhering strictly to health, safety, and infection control protocols.

General Worker (Community Outreach & Data Collection) - City of Ekurhuleni Municipality

(2020-09 - 2021-03)

Fixed-Term Contract

• Mobilised community members, collected and recorded field data, and compiled feedback reports to support public health campaigns.
• Recorded all identified infested premises on a data collection tool and conducted follow-ups for environmental practitioners.
• Networked with environmental health teams to support rodent control campaigns and public awareness initiatives.

Office Administration Assistant - Barcelona Primary School

(2020-07 - 2020-09)

Fixed-Term Contract

• Managed a high-volume switchboard, welcomed guests, and liaised with parents and external stakeholders to resolve inquiries professionally.
• Captured and submitted daily attendance statistics to the Head Office, ensuring timely and accurate reporting.
• Assigned class teachers and compiled class lists using the SA-SAMS system, streamlining the academic registration process.

Diploma in Business Management - Business Management - Boston City Campus and Business College (2020)

Bachelor of Arts - Psychology and Public Administration - University of South Africa (UNISA) (2027)

Senior Certificate - Hulwazi Secondary School (2014)