Viloshnee Govender

Results-driven Operations Supervisor with over 17 years of experience in the sports betting and wagering industry, including a decade of leadership at World Sports Betting. Specialized in managing high-volume retail branch operations, driving team performance, and maintaining strict regulatory compliance. Proven track record in cash administration, risk management, and fostering a customer-focused environment. Strong background in workforce management, operational scheduling, and leading internal disciplinary procedures with fairness and accountability.

• ​Branch Operations & Management: Directing daily workflows, optimizing customer throughput, and maintaining facility standards.

• ​Team Leadership & Scheduling: Coordinating shift rosters, mentoring junior staff, and driving team performance.

• ​Compliance & Policy Enforcement: Ensuring adherence to national gaming regulations, internal auditing protocols, and workplace policies.

• ​Disciplinary & Conflict Resolution: Experienced in workplace relations, handling performance management, and acting as an initiator in disciplinary proceedings.

• ​Risk Control & Cash Management: Managing large-scale daily cash flows, balancing registers, and mitigating operational risk.

Did my metric at Witteklip Secondary high school