Vukati sandra Madasele

Dedicated and detail-oriented Admission Clerk with over 8 years of experience working in a fast-paced hospital Emergency Department. Skilled in patient registration, medical records management, and providing compassionate frontline support to patients and their families during high-pressure situations. Demonstrates strong knowledge of hospital administrative procedures, medical terminology, and data capturing systems, ensuring accuracy and confidentiality at all times.

Proven ability to multitask, prioritize urgent cases, and maintain efficiency in a demanding environment while delivering excellent customer service. A reliable team player with strong communication and organizational skills, committed to supporting healthcare professionals and enhancing patient flow within the emergency unit.

Admission Clerk - Raslouw Private Hospital

• Provide administrative and patient admission support for 15 doctors within the hospital.
• Manage patient admissions through the Trauma/Casualty Unit and Main Reception.
• Ensure all admission documentation is accurately received, verified, copied, scanned, and filed in accordance with hospital procedures.
• Obtain and confirm medical aid authorisations for admissions and treatments.
• Capture and maintain accurate ICD codes on the hospital information system.
• Prepare and distribute patient labels and admission documentation to hospital wards daily.
• Process patient discharges efficiently and accurately.
• Receive and process patient payments, ensuring accurate record-keeping and reconciliation.
• Assist patients with requests for hospital records and facilitate the completion of required documentation and payment processing.
• Coordinate and complete pre-admissions timeously to ensure a smooth patient admission process.
• Maintain accurate patient records while ensuring compliance with hospital policies and confidentiality requirements.

Administrator - Emergency Department - Prime Casualty Group (Netcare Pretoria east)

• Capturing patient information on system
• Reconcile medical aid remittance advice and follow up on short payments.
• Follow up on patient commitments.
• Telephonically contact patient with overdue amounts to obtain payment for the arrears follow up for non-payment by both telephonically as well as email.
• Sending out weekly and monthly statements
• opening new files for patients
• Receive payments in form of cash or credit cards.
• Generate system receipt for all payment.
• Recover outstanding debt from patients and medical aids, actively managing debtors age
• Receiving incoming and outgoing calls.

Personal Assistant - Maslib Trading and Projects

• Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
• Processing expensessheets and invoices
• Monitoring stationary levels and ordering office supplies
• Maintaining computer and manual filing systems
• Provide information to internal colleagues or external enquirers
• Handling sensitive information in a confidential manner
• Taking accurate minutes of meetings
• Coordinating office procedures
• Compilation and typing
• Develop and update administrative systemsto make them more efficient.
• Travel bookings, flight, and accommodation
• Dairy management
• Setting up meetings and taking minutes
• Reception duties such as greeting and looking after visitors.
• Making sure that the day-to-day office tasks are done properly

Grade 12 - Matric - Rivubye High School (2012)

Certificate - Office Administration - PC Training and Business College (2014)

Certificate - Case Management and ICD 10 Coding - FPD