Vusimuzi Nchabeng
Technical Support Engineer
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About
A highly skilled Technical Engineer with over 10 years of experience in Information Technology and Technical Support. Possessing a strong Managed Service Provider (MSP) background, with extensive expertise in both remote and on-site service delivery. Proven ability to adapt to emerging technologies, drive technical innovation, and implement effective IT solutions.
Passionate about continuous learning and professional development, regularly engaging in technology summits, webinars, and industry events to stay at the forefront of technological advancements and innovation.
Experience
Senior Technical Engineer at PSI Services (2021-01 – 2025-11)
- Managed core IT infrastructure and resolved complex Tier-3 escalations to keep enterprise systems resilient and high-performing.
System Administrator at PSI Services (2019-12 – 2020-12)
- Safeguarded system uptime, user access, and enterprise security through proactive server management and cloud administration.
Technical Support Engineer at PSI Services (2018-01 – 2019-11)
- Rapidly diagnosed and resolved critical system, software, and network incidents to ensure uninterrupted operations.
Desktop Support Engineer at Aptronics KZN (2016-03 – 2017-11)
- Maximized end-user productivity through efficient hardware provisioning, OS deployments, and rapid hands-on troubleshooting.
Field Engineer at Aptronics KZN (2014-01 – 2016-01)
- Delivered precise on-site hardware installation, network maintenance, and rapid emergency recovery in critical operating environments.
Education
Bachelor of Commerce in Information and Technology Management (2nd Year) – MANCOSA (2025)
National Certificate in Information Technology: Systems Support (NQF Level 5) – Dynamix Learning Solutions (HP) (2014)
National Certificate in Information Technology: Systems Support (NQF Level 4) – Careers IT (HP) (2013)
Senior Certificate, Grade 12 (2007)
