Operations Manager - Vantage Digital Cape Town (Pty) Ltd
(2024-01 - 2026-07)
Vantage Digital Cape Town specialises in large-format digital printing and signage for the outdoor advertising industry. As Operations Manager, I led the operational delivery of billboard construction, banner flighting, maintenance and installation projects, ensuring safe, efficient execution while supporting continued business growth.
- Managed end-to-end operational delivery across billboard construction, banner flighting, installations and maintenance projects.
- Led operational teams, including foremen and installation crews, ensuring productivity, accountability and high service standards.
- Coordinated workforce planning, project scheduling, procurement and resource allocation to maximise operational efficiency.
- Managed supplier, subcontractor and client relationships to ensure successful project delivery.
- Ensured compliance with health and safety standards while driving continuous operational improvements.
- Expanded the operational field team from 4 to 10 employees, increasing capacity to support business growth.
- Successfully managed the manufacture and installation of five new billboard structures.
- Coordinated the relocation of five existing billboard sites.
- Managed maintenance and upgrade programmes across 20 billboard structures, improving asset reliability and client service.
- Built strong client relationships that generated repeat business and strengthened customer retention.
- Introduced greater operational structure across scheduling, stock control and resource management, improving project coordination and operational efficiency.
Business Operations Coordinator to the CEO - New Wave Outdoor Media
(2021-04 - 2023-11)
New Wave Outdoor Media is an outdoor advertising company specialising in billboard media. Reporting directly to the CEO, I provided business operations support across administration, finance, client service, supplier management and billboard operations, coordinating key business processes that supported the company's continued growth.
- Provided operational and executive support to the CEO, coordinating administrative, financial and operational activities across the business.
- Managed client onboarding, contracts, campaign administration and supplier coordination.
- Coordinated production, installation scheduling and operational delivery for new billboard projects.
- Managed financial administration, payroll processing and statutory reporting.
- Administered landlord agreements, lease documentation and site access arrangements.
- Supported the expansion of the company's billboard portfolio from 5 to 20 operational sites through effective operational planning and stakeholder coordination.
- Played a key role in the successful installation of 10 new billboard structures, including freestanding billboards, container-stack sites, building wraps and glass installations.
- Strengthened financial administration through improved invoicing, reporting and cash flow management.
- Built trusted relationships with clients, landlords, suppliers and contractors, contributing to repeat business and successful project delivery.
General Manager: Business Process, Integrity, Accreditation & Marketing - Atvance Empowered Risk Management
(2018-08 - 2019-11)
Reporting directly to the CEO, I was appointed to conduct a comprehensive operational review of the business before leading several key business improvement initiatives across HR, compliance, business processes and operational governance. Within weeks of joining the organisation, I completed a comprehensive business audit that became the foundation for significant organisational improvements.
- Conducted a comprehensive operational audit and presented recommendations directly to the CEO.
- Led the restructuring of HR, payroll, compliance and business processes to strengthen operational governance.
- Established the HR Department, including recruitment, policy development and reporting structures.
- Managed accreditation, integrity and compliance programmes across the organisation.
- Worked closely with executive leadership to implement strategic business improvement initiatives.
- Completed a comprehensive business audit within weeks of joining, with recommendations adopted by executive leadership.
- Established the company's HR Department from inception, creating sustainable HR systems and governance structures.
- Restored statutory compliance across the HR, Payroll and Training divisions.
- Led initiatives that corrected SETA compliance, contributing to the recovery of millions of Rand in training funding.
- Implemented new business processes that improved operational efficiency across the organisation.
- Successfully delivered the company's corporate rebranding programme.
Owner | Business Operations Consultant - Willpoint Consulting (Pty) Ltd
Founded and operated an independent consulting practice providing business operations, HR and organisational improvement services to clients including Barclays Africa, Bankserv, ABSA and Catalyst Consulting. Working closely with executive teams, I implemented business systems, improved operational processes and supported organisational growth.
- Played a key role in delivering an organisation-wide Change Management programme supporting approximately 100 employees, developing training materials, user guides and workshops to drive successful adoption.
- Assisted organisations in strengthening governance, compliance and operational effectiveness through practical, sustainable business solutions.
- Implemented Microsoft 365, Dropbox Business and business process improvements for Catalyst Consulting.
- Introduced structured document management systems that improved collaboration and information accessibility.
- Built trusted relationships with clients, landlords, suppliers and contractors, contributing to repeat business and successful project delivery.
Business Operations Coordinator - Aquila Steel (Pty) Ltd
Recruited by the CEO to support the establishment of the South African Head Office for an Australian mining organisation. Working directly with executive leadership, I coordinated the implementation of operational infrastructure, payroll, IT and document management systems, creating the operational foundation for the successful launch of the South African operation.
- Established the South African Head Office from the ground up, creating the operational infrastructure required to commence business operations.
- Coordinated the implementation of IT infrastructure, business systems and operational resources across the new operation.
- Implemented Sage VIP Payroll, Dropbox Business and structured document management systems that strengthened operational efficiency.
- Developed governance and company secretarial systems that supported effective business administration.
Divisional Manager – HR and Payroll Outsourcing - The People Business Group
Reporting directly to senior leadership, I managed the HR and Payroll Outsourcing Division, providing strategic HR consulting and operational support to a portfolio of clients while leading a team of HR Consultants.
- Transformed the HR Outsourcing Division from a loss-making operation into a profitable business unit.
- Expanded the client base through strong relationship management and service delivery.
- Improved operational processes and reporting standards across the division.
- Developed practical HR solutions that strengthened client compliance and operational effectiveness.
HR Consultant / Executive Support - Campbell Sizanani
Provided HR consulting and executive support to the Directors while contributing to one of South Africa's significant mining redevelopment projects. Assisted with workforce mobilisation, HR documentation, policies and operational support within a large-scale project environment.
- Project managed the recruitment and mobilisation of approximately 1,200 employees for a major mining redevelopment project.
- Developed HR policies and operational procedures aligned with international business requirements.
- Provided trusted executive support throughout a complex, large-scale workforce mobilisation project.
