Wendy Nakumba

Results-driven Administrative Professional with over 4 years of experience supporting office operations, records management, customer service, data administration, stakeholder engagement, tourism support, and front-office functions across municipal, educational, non-profit, and hospitality environments. Proven ability to manage documentation, coordinate administrative processes, maintain accurate records, support reporting functions, and provide professional customer service while ensuring operational efficiency. Experienced in data capturing, document control, reception management, event coordination, records administration, database maintenance, report preparation, and stakeholder communication.

Demonstrates excellent organisational abilities, strong attention to detail, and the ability to manage multiple priorities within fast-paced environments. Recognised for professionalism, adaptability, problem-solving abilities, and a commitment to delivering accurate administrative support, maintaining confidentiality, and contributing to organisational success through efficient operational coordination.

Administrative Clerk - Executive Academy

(2026-01 - 2026-03)

• Managed SASAMS administration and maintained accurate learner, educator, and administrative records.
• Captured, verified, and updated academic, attendance, and learner information on school systems.
• Ensured compliance with Department of Basic Education policies and data management procedures.
• Prepared statistical reports, learner information summaries, and administrative documentation.
• Maintained secure filing systems and ensured confidentiality of sensitive learner and staff information.

In-Service Trainee - Mbhashe Local Municipality

(2023-04 - 2024-12)

• Coordinated administrative support functions including correspondence, filing, records management, and document control.
• Assisted with meeting coordination, minute taking, report preparation, and stakeholder communication.
• Updated and maintained municipal databases, registers, spreadsheets, and electronic information systems.
• Supported tourism initiatives through visitor information services, event coordination, and community engagement activities.

Administrative Clerk - Phakamani Foundation

(2023-01 - 2023-03)

• Provided comprehensive administrative support to program and operational teams.
• Maintained electronic and manual filing systems while ensuring accurate record keeping.
• Captured and updated beneficiary, program, and financial information within organisational databases.
• Assisted with scheduling, logistics coordination, document preparation, and office administration.

Receptionist - Lucolo Palace Bed and Breakfast

(2021-06 - 2022-12)

• Managed guest reservations, bookings, cancellations, and accommodation enquiries.
• Coordinated guest check-in and check-out procedures while maintaining exceptional customer service standards.
• Processed invoices, payments, receipts, and maintained accurate booking and occupancy records.

Data Capturer - Buhlebuzile Secondary School

(2021-02 - 2021-05)

• Captured and maintained learner, educator, and administrative records with a high level of accuracy.
• Verified data quality, completeness, and consistency before submission to relevant systems.
• Assisted with the preparation of learner reports, schedules, attendance records, and statistical information.

National Diploma - Tourism - King Hintsa TVET College (2020)

Tourism NQF Level 4 (Grade 12 Equivalent) - Tourism - King Hintsa TVET College (2018)