Operations Manager
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Operations Manager, Project Manager and Business Analyst with 15+ years’ experience in client and partner management, contract renewals, and bid submissions across public and private sectors. Proven expertise in delivering complex ECM, Integration, and Infrastructure projects, with strong knowledge of Agile, Waterfall, and hybrid methodologies. Skilled in developing bespoke solutions for blue-chip companies, driving digital transformation, and ensuring compliance with governance and regulatory standards.
Strong track record in stakeholder management, requirements gathering, and coordinating cross-functional teams to deliver innovative IT solutions on time and within budget. AREAS OF STRENGTH ➡ Team Leadership - Driving team performance and achieving project goals through team cohesiveness. ➡ Problem-solving - Enhancing operational efficiency by minimizing downtime and reducing wastage. ➡ Relationship Management - Ensuring long-term collaboration and stakeholder satisfaction. ➡ Communication - Ensuring alignment and shared understanding among stakeholders to drive project success. PROFESSIONAL EXPERTISE ➡ Bid Management - Increasing win rates and enhancing competitive edge by streamlining bid processes and developing compelling, compliant bids. ➡ SLA Management - Ensuring compliance and boosting customer satisfaction by maintaining adherence to service level agreements and optimizing resource allocation. ➡ Service Desk Management - Improving response times and user experience by streamlining service desk operations and providing timely, effective support. ➡ IT Project Operations Management - Ensuring project success and increasing agility by overseeing project operations, enhancing collaboration, and implementing agile methodologies. ➡ Pre-Sales Consulting - Driving sales growth and customer acquisition by providing expert consultation, tailored solutions, and addressing client needs effectively. ➡ Business System Analysis – Running workshops to understand business processes and requirements gathering.
Presenting technical concepts to non-technical audiences
Information Genetics Pty LTD · Full-time
Jan 2025 - Present · 1 yr
Key Responsibilities: Business Process Management: Ensure that business processes and operational workflows are executed effectively and efficiently, driving continuous improvement and optimizing performance across departments.
• Management: Oversee and coordinate cross-functional projects from initiation to completion, ensuring that timelines, budgets, and resource allocations are met. Act as a central point of communication between project teams and stakeholders.
• Documentation: Track and report on project progress, milestones, and risks. Provide regular status updates to stakeholders and executives, ensuring all project documentation is organized and up-to-date.
Facilitating Requirements Gathering: Organize and facilitate workshops with key stakeholders to gather, analyze, and document business requirements for new software solutions and system enhancements.
Documenting Business Requirements: Translate gathered business needs into clear, concise, and actionable documentation that supports development and project execution teams.
Bid Submissions and Proposal Compilation: Lead the process of compiling and submitting proposals and bids for new business opportunities. Collaborate with relevant departments to ensure all submission requirements are met, providing high-quality and timely responses.
• Optimization: Continuously assess business procedures and workflows for potential improvements, implementing solutions to drive efficiency, effectiveness, and scalability in operations. Collaboration &
• Communication: Work closely with internal teams, including Product Management, Development, Sales, and Marketing, to ensure alignment on objectives and priorities for each project.
Stakeholder Management: Maintain strong relationships with key internal and external stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
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Credential ID TLKQHZKSHQ-TWYXWYHX-RHJSKTPTFJ
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