Winny Masangu
Admin, Customer Service & Technical Support Professional, Call Centre & Sales Support
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About
I am a detail-oriented individual with experience in technical support, business administration and customer service. I have strong background in assisting customers,
troubleshooting and maintaining high service standards.
Experience
Company: TransUnion
Position: Consumer Operations Support
Duties: Maintaining updated records on internal systems, managing confidential information, data capturing and supporting stakeholders with queries and follow-ups
Company: Vodacom
Position: Customer Support Agent
Duties: Logged and tracked support cases using internal systems, assisted customers with technical and service related queries, troubleshooting network and escalated complex issues to relevant departments.
Company: KFC Liliba Engen Garage
Position: Team Member
Duties: Preparing and packaging food according to KFC’s quality, hygiene, and safety standards while keeping the kitchen, dining, service station clean and well maintained.
Education
School: Mabusabesala Senior Secondary School
Certificate: Matric certificate
Other Short Courses
Technical Support, Excel & PowerPoint Certificate, Data Analyst,
New Venture Creation, Report Writing Certificate, Generic
Management Certificate.
