Yibanathi Mabala

Results-driven customer service and collections professional with experience in debt recovery, customer relations, and account management. Seeking an opportunity to apply my communication, negotiation, and problem-solving skills in a dynamic organization where I can contribute to business growth, deliver excellent customer service, and continue developing professionally.

Collection Advisor at Sigma (2022-06 – 2024-06)

• Handled debt collection processes, negotiated payment plans, maintained accurate customer records, resolved account queries, and consistently worked toward collection targets while providing professional customer service.

Customer service Agent at Teleperformance (2024-07 – 2026-02)

• Handled customer inquiries, resolved complaints, maintained accurate records, provided product and service support, and consistently delivered professional customer service.

Collection Agent at Tenacity (2026-02 – Present)

• Currently manage collections for contracted FoneYam accounts, negotiate payment plans, resolve overdue balances, maintain accurate customer records, and consistently work toward collection targets.

Matric – Aloe High School (2021)