Deorado Mkhonza

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Student Advisor / Business Developing Executive at Regenesys Business School (2025-03 – 2025-11)

As a Student advisor my duties involve guiding students through their academic and career paths by helping with course selection, degree planning, and goal setting, while also monitoring progress, resolving issues, and connecting them with campus resources like tutoring or counseling, fostering a supportive environment for success. I manage records, facilitate orientation, and develop retention strategies, staying updated on policies and educational trends to effectively support students from enrollment to graduation and beyond.

• Guide students through academic and career paths
• Help with course selection, degree planning, and goal setting
• Monitor student progress and resolve issues
• Connect students with campus resources like tutoring and counseling
• Manage records and facilitate orientation
• Develop retention strategies
• Stay updated on policies and educational trends

Call Center Sales Agent at Ison Experiences B.P.O (2025-01 – 2025-07)

Vodacom cellphone insurance: Our Monthly target was 60 sales per month and I exceeded my target by making 15 to 35, working effortlessly in weekends. As A Call Center Sales Agent I managed inbound or outbound calls to promote, sell, and process orders for products or services while providing customer support.

• Monthly target: 60 sales, exceeded by 15-35 sales
• Worked weekends to meet targets
• Managed inbound and outbound calls
• Promoted and sold Vodacom cellphone insurance
• Processed orders for products and services
• Provided customer support
• Used persuasive communication to overcome objections
• Updated customer records in CRM systems
• Delivered high-quality service to maximize satisfaction and retention

Call Center Sales Agent (Outbound) at Call Force B.P.O. (Sunninghill Niavasha) (2022-05 – 2023-05)

Avbob Insurance: target 3 sales per day, target was 45 sales per month, made commission in the second month. As An Outbound Sales Agent I initiated calls to prospective or existing customers to sell products, services, or set appointments, operating in a high-volume, performance-driven environment.

• Target: 3 sales per day, 45 sales per month
• Achieved commission in second month
• Initiated calls to prospective and existing customers
• Sold Avbob Insurance products
• Set appointments for potential clients
• Operated in high-volume, performance-driven environment
• Utilized scripts effectively
• Overcame customer objections
• Updated CRM records to meet sales targets

Call Center Sales Agent at Clientele Life (Sandton Rivonia) (2018-03 – 2019-11)

Outbound/inbound telesales agent selling and upgrading financial products to existing clients and potential clients. Selling funeral plans, Hospital plans, accidental plans, House hold insurance, legal plans, dental insurance and wealth plans under IFA department, inclusive of self administration, data capturing of none existing clients info. offering benefits and rewards

• Sold funeral plans
• Sold hospital plans
• Sold accidental plans
• Sold household insurance
• Sold legal plans
• Sold dental insurance
• Sold wealth plans under IFA department
• Handled self administration
• Data captured new client information
• Offered benefits and rewards to clients

Call Center Sales Agent at Metropolitan Life (2014-11 – 2017-04)

MMI campaign: 45 sales per month (cold calling) and existing clients. As a Call Center Sales Agent at Metropolitan I was responsible for driving revenue by engaging with clients through inbound/outbound calls, presenting financial wellness solutions, and closing sales. They provide professional, high-quality service to meet customer needs, handle queries, and build lasting relationships, usually requiring at least 6 months of customer-focused or sales experience.

• Target: 45 sales per month
• Conducted cold calling campaigns
• Engaged existing clients
• Drove revenue through inbound/outbound calls
• Presented financial wellness solutions
• Closed sales
• Provided professional, high-quality service
• Met customer needs
• Handled customer queries
• Built lasting relationships

Telemarketing Sales Agent at Edcon Call Center (Selby) (2010-05 – 2013-06)

Omni channel: 90 sales per month. As An Outbound Call Centre Agent at Edcon I was (typically operating within brands like Edgars/Jet) responsible for driving sales and customer engagement by making outbound calls to promote, sell, and upgrade products or services.

• Target: 90 sales per month
• Operated within Edgars and Jet brands
• Made outbound calls
• Promoted products and services
• Sold products to customers
• Upgraded products and services
• Met daily and monthly sales targets
• Delivered superior customer service
• Accurately updated customer data

Communication and Behavioral sciences/Skills – Career Computer College (2005-03 – 2005-03)

Computer Skills - touch Typing Speed Program – Proud Skills Development College (2005-03 – 2005-03)

Entry Level in Psychology – The Pacific Institute (2008-06 – 2009-07)