Yolanda Qwaka
Business Administration Specialist Experienced professional specializing in customer service, sales administration, and operational support to drive business efficiency.
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About
Dynamic and results-driven Sales & Customer Service professional with over 8 years of experience across financial services, telecommunications, auctions, and remote appointment setting. Holder of a Bachelor of Business Administration degree, I am skilled in B2B/B2C sales, CRM management, lead generation, and building strong customer relationships. I am adept at exceeding sales targets and delivering excellent client service, and I am highly motivated to contribute my expertise to a growing team.
Experience
Experienced Business Administration professional with a background in high-volume call centers and international customer service, where I successfully managed UK and US-based campaigns. Handled international appointment setting, coordinated administrative schedules, and managed corporate correspondence to maintain efficient office operations.
Education
Bachelor of Business Administration (BBA) – 360 credits; supports business administration, operations, and management roles.
TEFL Certificate – 120-hour qualification; validates language skills for training, development, or international education.
