Intern (IT Support Technician) at Office of the Public Service Commission (2023-06 – Present)
- Diagnose and resolve hardware issues, including desktops, laptops, servers, networking equipment, and peripherals
- Provide technical support to end-users, assisting them in troubleshooting hardware problems and optimizing system performance
- Collaborate with other technical teams to resolve complex hardware-related issues
- Provide first-line technical support to end-users, addressing hardware, software, and connectivity issues
- Log and categorize support tickets, ensuring accurate and timely documentation of reported problems
- Resolve or escalate issues to appropriate IT teams for further investigation and resolution
- Install and configure hardware components, including CPUs, memory modules, hard drives, graphics cards, and network devices
- Ensure compatibility and compliance with manufacturer specifications and industry standards
- Conduct hardware testing and verification to ensure proper functionality
- Perform routine maintenance tasks on ICT hardware, such as cleaning, system optimization, and firmware updates
- Plan and execute hardware upgrades, including component replacements and capacity expansions, to meet evolving business needs
- Monitor hardware performance and implement preventive maintenance measures to minimize downtime
- Maintain an inventory of ICT hardware assets, including documentation of specifications, serial numbers, and maintenance history
- Implement asset management processes to track hardware resources and ensure accurate record-keeping
- Coordinate with procurement and finance teams to manage hardware acquisitions, disposals, and warranty claims
- Work within a TCP/IP network environment, including DHCP, DNS and Ethernet
- Involved in the rollout of software updates and patches
- Investigate specialist and complex IT support issues
- Communicate with third party technical specialists
- Configure and manage backup & restore procedures
- Maintain a wide range of computer hardware and software programs
- Identify & report on the budgetary implications of IT projects and upgrades
- Provide secondary support for LAN administration
- Responsible for allocating work to junior staff and induction training for new staff
- Installation and troubleshooting of Department Transversal systems e.g. (BAS, LOGIS, PERSAL)
Desktop Support (Intern) at Department of Health (2021-11 – 2023-06)
- Provide helpdesk support to doctors, nurses, and admin staff
- Fix computer, printer, and network issues
- Resolve system errors quickly to avoid delays in patient care
- Install, configure, and update software and hardware
- Maintain computers, servers, and medical-related systems
- Ensure systems are always running smoothly
- Support LAN/Wi-Fi connectivity
- Troubleshoot network issues
- Assist in maintaining secure and stable connections
- Create, manage, and reset user accounts
- Control access to systems (especially patient data systems)
- Ensure proper security permissions
- Protect sensitive patient information
- Follow laws like POPIA (Protection of Personal Information Act)
- Ensure antivirus and security updates are in place
- Keep records of IT equipment
- Track and maintain hardware inventory
- Assist with upgrades and replacements
- Ensure regular data backups are done
- Assist in restoring lost data when needed
- Prevent data loss in case of system failure
- Assist with hospital systems (patient records systems, reporting systems)
- Ensure medical staff can access systems without interruption
Educator Assistant at Department of Education (2019-12 – 2020-05)
- Assist the teacher during lessons
- Help learners understand instructions
- Support group work and activities
- Help manage learners in class
- Record attendance of learners
- Assist with marking simple tasks or exercises
- Prepare teaching materials (photocopying, printing, setting up worksheets)
- Help organize classroom files and records
- Provide extra help to learners who struggle
- Support learners with reading, writing, or basic maths
- Help learners who need special attention or guidance
- Help maintain discipline and order
- Supervise learners during lessons and activities
- Ensure learners follow classroom rules
- Help keep classrooms clean and organized
- Assist with setting up learning areas
- Help in decorating classrooms with educational materials
