Dedicated hospitality professional with extensive experience in front office operations
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Dedicated hospitality professional with extensive experience in front office operations, having held various roles including Front Office Receptionist, Guest Service Liaison, and Night Auditor. Providing exceptional customer service and resolving issues efficiently while managing multitasking demands in fast pace environments. Strong team player with effective coordination skills, complemented by a solid understanding of hospitality operations and cash handling.
Holds a Matric qualification along with a Computerized Cashier Course and basic computer literacy.
Duty manager at Royal palm hotel (2023-09 – 2024-09)
Managed daily front office operations, ensuring exceptional guest service and satisfaction. Supervised staff, coordinated check-ins and check-outs, and addressed guest inquiries and complaints. Maintained communication with other departments to enhance service quality and ensure seamless operations. Trained and mentored new team members.
Guest Liaison at Bluewaters hotel (2024-10 – 2025-09)
Served as the primary point of contact for guests, addressing inquiries and resolving issues to enhance their experience. Coordinated communication between guests and various departments, provided information on services, and ensured satisfaction through proactive engagement and follow-up. Maintained a welcoming environment to foster positive service.
Receptionist at Onomo hotel (2022-05 – 2023-08)
Managed front desk operations, greeting and assisting visitors with professionalism. Handled incoming calls and emails, directed inquiries to appropriate departments, and scheduled appointments. Ensured a clean and organized reception area while maintaining confidentiality and providing excellent customer service to enhance visitor experience.
Receptionist at Pavalion hotel (2021-07 – 2022-07)
Managed front desk operations, including greeting and assisting visitors, answering phone calls, and directing inquiries. Maintained office schedules, organized appointments, and handled general administrative tasks. Ensured a professional and welcoming environment.
Front Desk Duty Manager/Night Auditor at Gateway Hotel (2011-02 – 2013-09)
Managed front desk operations, overseeing guest check-in/out processes and resolving issues to ensure exceptional service. Conducted nightly audits, balancing financial reports and maintaining accurate records. Supervised staff, trained new employees, and ensured compliance with hotel policies for optimal guest satisfaction.
Front Desk Receptionist/Night Auditor at Urban Park Hotel (2016-02 – 2018-06)
Managed front desk operations, greeted and assisted guests with check-ins and checkouts, and addressed inquiries and concerns. Conducted nightly auditing of financial transactions, ensuring accuracy in reports. Coordinated with housekeeping and maintenance to enhance guest satisfaction and maintain property standards.
Front office receptionist at Welkom inn hotel (2018-05 – 2020-01)
Managed front desk operations, greeting and assisting visitors. Handled incoming calls and emails, directed inquiries to appropriate departments, scheduled appointments. Ensured a clean and organized reception area while maintaining confidentiality and providing excellent customer service to enhance visitor experience.
Matric – Intshisekelo High School (2004)
Basic computer literacy Qualifications – Isibani Soluntu Institute (2007)
Computerized Cashier Certificate – AAA Hospitality training center (2008)
